MCE Insurance - Customer Reviews

5 / 5
Dave Miller - 10 May 2013
I bought my motorcycle insurance via compare the market and had made 2 errors in the application online. I noticed these when the policy documents were emailed to me. I was impressed with the speed my insurance was dealt with initially. I was further impressed by the way my corrections were handled by one of the customer service guys. He was articulate polite and extremely efficient at sorting my policy and issuing me a new one with the corrections updated.

Many thanks as it was a joy to actually speak to a mature, helpfully individual that actually knew what they were talking about. Many thanks again.

Dave Miller

5 / 5
Robert Massey - 7 May 2013
Hi Big Ed, just a quick thank you to you, MCE and all of the people at Eurosport for the unforgettable experience I had with them behind the scenes yesterday. It's definitely not all glam on the TV side of things! Big thanks especially to Tony Carter who is a top bloke :)

5 / 5
Rob Birds - 7 May 2013
Had an absolutely amazing hospitality day at Oulton Park yesterday. A huge thanks to Michael, Julian, Colin, Simon and the team!!!

5 / 5
Dave Lockett - 7 May 2013
Thanks to all at the MCE stand yesterday, the VIP Grid experience was amazing!

5 / 5
Debbie Lees - 6 May 2013
Hi Big Ed. Just wanted to say a massive thank you to you and the MCE team for a fantastic day, especially Emma for looking after the kids and taking some great pics of our pillion rides but if Michael Howarth was trying to scare me he'll have to try harder than that!!

5 / 5
Dr Gregory Haddock - 3 May 2013
Nichola has looked after me since 2012 and I'm impressed with her courtesy, professionalism and friendly approach. She, and her colleagues at MCE, seem to do clever things like 'returning phone calls' and 'delivering on their promises'. As a business consultant, trainer and professional mystery shopper - it's really heart-warming to come across great customer service. My friend has just signed up with you today and he was also impressed with the service and 15 months for the price of 12 deal. Well done Nicky and the team at MCE - keep up the fab work.

Dr Gregory Haddock

5 / 5
Lee Carter-Dyett - 2 May 2013
I took out a policy on-line and kept on getting calls from your company which I kept missing.

So I called in and was put through to Adam. He was very polite, helpful and friendly in his approach. The service on-line and over the phone was excellent.

I requested to be put through to his line manager. I spoke with Charlie who was also very polite, helpful and friendly!

Seems you have a good thing going there!?!

Just wanted to say thanks, I'm delighted all-round.

Please pass on to those who need to know how good you are.

Kind regards,

Lee Carter-Dyett

5 / 5
Stuart Knight - 22 April 2013
Got a cracking deal on my insurance from MCE today, so a new and very happy customer

4 / 5
Adam Wooll - 22 April 2013
Just picked up my first big sports bike, a big change from my FZ6! MCE gladly provided my insurance for a lot less than others!

5 / 5
David Kernaghan - 21 April 2013
I insured my VFR800 with MCE with all the extras for £164. And that's for 15 months. Great company.

David Kernaghan

3 / 5
Paul Nicholls - 20 April 2013
I have a multi bike policy. MCE is all you need.

Paul Nicholls

5 / 5
Gareth Owens - 19 April 2013
These guys are by far the cheapest around!! I passed my test in Feb I pay 800 TFT leather and helmet cover, European brake down cover and ride any bike third party!! For a 2003 zx6r!! Got my mate on to MCE too!! He was happy with his quote and highly recommends MCE. I'm from Liverpool and the kids round here have an unhealthy obsession with bikes, Bennetts wanted 3 grand!!! Haha and they never offered the brake down cover, leather cover or ride any bike 3rd party!! MCE so much better, FACT!!!

Gareth Owens

4 / 5
Eshetu H - 18 April 2013
Dear Kirk

It is always easy to write when one is complaining but in the same spirit I also wanted to acknowledge your kind help for resolving this case .

Regards

Eshetu H

5 / 5
James Looker - 16 April 2013
Dear MCE,

The service you have provided for me has been excellent! Keep up the good work!

James Looker

5 / 5
John Beech - 15 April 2013
Hey Big Ed,

Thanks for the Race One VIP Grid Walk yesterday at Thruxton. My lad and I thoroughly enjoyed the whole experience along with the rest of the day some cracking close racing. Thanks again to you and your team!

John Beech

4 / 5
Sue Hunt - 14 April 2013
Had a great day at Thruxton and fantastic safety car lap, many thanks Big Ed & MCE!

Sue Hunt

4 / 5
Lee Scholes - 14 April 2013
Massive thanks to Big Ed for my Eurosport experience at Thruxton today!

Lee Scholes

4 / 5
Dafydd Jones - 14 April 2013
Got the chance to go round in the safety car today, it was great fun! Thank you for organising it!

Dafydd Jones

5 / 5
Sarah Prior & Tony Roach - 12 April 2013
To Whom it may concern, I am just writing to praise one of your customer service staff, Mr Glen O'leary.

My fiancé Mr Anthony Roach had an accident on 31 August 2012, where he was knocked from his bike by a car driver cutting into his lane of traffic. MCE have been great, Glen was very helpful over and above the norm, calmly helping us, and actually made us feel like there was a light at the end of the tunnel. Anthony is still not able to climb onto a bike due to his injuries, but with the help of family we have been able to purchase another bike until the claim is sorted, for when he is better which has definitely perked him up. len kindly and painlessly arranged in advance the insurance policy transfer to the new bike.

I just felt that you should be informed of this wonderful member of your team, I myself work in customer service and people only seem to contact companies to complain never to praise someone, so I wanted to change this. Please thank him once again for us.

Yours truly,

Sarah Prior & Tony Roach

5 / 5
Derek Edwards - 11 April 2013
Big Ed, you are the best, thank you very much for the tickets and grid walk! My week has just got 100% better, see you Sunday!

Derek Edwards

5 / 5
Jim Lambert - 10 April 2013
Got a call today from MCE with tickets & pit walk for Thruxton on Sunday, thanks Big Ed! Looks like the weather's going to improve by the weekend so should be awesome racing.

Jim Lambert

5 / 5
Duncan Windsor - 10 April 2013
Weekend tickets and a grid walk! Happy days indeed! Cheers Big Ed!

Duncan Windsor

4 / 5
Shane Moore - 9 April 2013
Got a call from Roxy from MCE today informing me I got the grid walk for race day at Thruxton! Thanks MCE!

Shane Moore

5 / 5
Sarah Fisher - 9 April 2013
Morning Big Ed well what a fabulous weekend that was! Pillion rides, safety car lap and hang out with Shakey! Thanks MCE!

Sarah Fisher

5 / 5
Daniel Booth - 9 April 2013
Thank you Big Ed and all at MCE for making the hardest week of my life end with a high note! A big thanks to James from the MCE team for his hospitality, you really are all great ambassadors for the sport and MCE BSB will always be the greatest racing on this earth!

Daniel Booth

5 / 5
Parrish Claxton - 8 April 2013
After a wicked race Sunday at Brands and chilling with Big Ed, I've signed up with MCE insurance on my CBR1000RR and saved over £100! Bring on the BSB experiences!!

Parrish Claxton

5 / 5
Jon Beale - 8 April 2013
Just want to say a big thanks to Big Ed and MCE for the hospitality at Brands today! Had a fantastic day! Thanks guys!!

Jon Beale

5 / 5
Janine Beighton - 8 April 2013
What an amazing experience to walk the grid and then watch the race from the pit wall! You guys do a great job. Thanks Big Ed! And a massive thanks to Emma, Jordan and all of club MCE for making it such a memorable day.

Janine Beighton

5 / 5
Carl Harris - 7 April 2013
Thanks Big Ed for the Brands Hatch pillion ride, fantastic! Bring on Thruxton!

Car Harris

4 / 5
Mark - 4 April 2013
Thank you Stevie,

I can honestly say you have been more helpful and polite than any other broker I have ever dealt with; I appreciate you sorting out my policy query.

Kind Regards

Mark

5 / 5
Roberto Federici - 3 April 2013
Dear Mr Morrish,

I would not normally take the time to send these sorts of emails but was extremely pleased with the performance of one of your colleagues, Nicky, who works in the MCE call centre. I did not get her surname but trust my reference will identify who took my call.

I have spent all morning looking online for quotes for my motorbike through a number of price comparison sites and through the brokers directly. I got through to Nicky at MCE and immediately it was clear that she knew what she was saying and genuinely seemed like she wanted to help me find the best deal. I told her what I was looking for and she quickly went through the process in a very positive and professional manner. I initially had no intention of buying insurance over the phone but she came back with a very competitive offer. Although I had received slightly cheaper quotes elsewhere I decided to purchase the policy from her as I like to do business with nice people.

Nicky turned what could have been a very bad experience with MCE to a very positive experience. I feel she deserves some recognition for the excellent customer service that she gave to me today.

She ended the call by saying 'I hope to speak to you in 15 months when you renew your policy'. After the experience I received today I can confidently say that MCE are the first people I call when I need to renew. I would be grateful if you could pass on my thanks to her.

Yours sincerely,

Roberto Federici

5 / 5
Simon Langridge - 2 April 2013
Dear MCE,

I just wanted to commend you on the excellence of your telephone staff.

Today I spoke with Evelyn who was both knowledgeable and courteous and who, moreover, seemed to have my best interests at heart. As an employer you have obviously grasped what so many miss, which is that great staff make for satisfied clients, and repeat custom.

I've been bringing more and more of my business to MCE, and on the basis of today's call will be transferring the last of my policies over to you in a couple of weeks time. Please do pass on my compliments to Evelyn and the rest of your team.

With best wishes

Simon Langridge

5 / 5
Thomas Dunning - 30 March 2013
To whom it may concern,

One of your sales staff known only as 'Reece' has helped me with ease when setting up my policy. I believe his hard efforts and fantastic customer service deserve a mention! Very happy to stay a customer of MCE insurance.

Thanks to you and Reece for the ease of buying my motorcycle insurance!

Regards,

Thomas Dunning

4 / 5
Nathan Garnett - 30 March 2013
Dear Ben,

I would like to take this opportunity to thank you for your gesture of goodwill.

It is swift and sensible actions like these that will undoubtedly encourage me to continue using MCE for my future insurance requirements.

Many Thanks.

Nathan Garnett

3 / 5
Peter Laurenson - 28 March 2013
Dear Paul,

I recently had a phone call from one of your agents, Reese. He was very pleasant to deal with, explained all my options fully and made sure I fully understood them.

Regards

Peter Laurenson

5 / 5
Gregory Haddock - 22 March 2013
MCE,

As a business trainer (and occasional 'mystery shopper') I was really impressed with the way Chloe handled my simple transaction.

She was professional, knowledgeable, helpful and above all - quite charming.

Well done to MCE and Chloe 10/10 - Thank you

Gregory Haddock

5 / 5
Giovanni Cerutti - 16 March 2013
Dear MCE,

I am immensely happy for your great help; I can look at your company with confidence and promise to pass your name on to my friends.

Tomorrow morning I will run to the post office to get the road tax so I will be very relaxed.

Thank you so much for your help.

Giovanni Cerutti

5 / 5
Mrs Turner - 10 March 2013
Dear Madam,

Please be advised that I have been liaising with Linda Swales from MCE regarding a motorbike insurance taken out on behalf of my son. She has been very very helpful, clear and precise with her communication and explanations. She is updating a Policy Schedule for my son, Lee Turner and to-date, she has returned calls when desired and her customer communication skills are clearly excellent. I felt it appropriate to pass on this information as so very often, such good customer service is lacking but when it is so good, it is appropriate to let someone know.

Regards,

Mrs. Turner

5 / 5
William Durrand Snr. - 9 March 2013
Dear Sir/Madam

On attending the Scottish motorcycle show at Ingelston, I received a quote from one of your staff, Leanne, I would like to take this opportunity to commend MCE on the caliber of staff at the show, they were all polite, helpful and in no way were they pushy. I was pleased with the deal and more importantly the cover I received on my policy. It turns out that both my sons have also taken up insurance with MCE.

Kind Regards

William Durrand Snr.

4 / 5
Mike Macloed - 5 March 2013
I've just called to change my address and spoke to Rick. He was a pleasure to deal with, very professional but also friendly. I'd just like to pass on my thanks to him and let you know he is doing a great job!

Thanks!

Mike Macloed

5 / 5
Grant Hughes - 3 March 2013
I just wanted to say how impressed I am with your call centre. I'm not very confident on the phone and actually hate making phone calls to change details etc. So I was dreading this call, but soon as I heard the zoom of a motorcycle and that oh so recognizable voice, I had an immediate smile. Not only that but the operator was so friendly and polite that it actually made the experience enjoyable!!

Thanks Again

Grant Hughes

5 / 5
Vanessa Ratcliffe - 27 February 2013
Dear Liam,

I just wanted to let you know about the terrific help I received from Kylie today. She ran through all the policy details and clarified all my queries in a professional yet friendly manner. Although I hadn't heard of your company before and you only came to my attention because of your excellent quote via a comparison site; I'm so glad I called. You beat my current insurer by 50% for the same comprehensive cover they were offering. I hope that I never need to call you to make a claim but I do feel that I would receive excellent service should the need arise.

Warmest regards,

Vanessa Ratcliffe

4 / 5
Marie Hazel - 22 February 2013
Dear Liam,

I am writing to you to highlight one of your employees as an outstanding customer service advisor. My insurance policy was very difficult to set up, owing to my other insurer not sending out the correct documentation and delaying the start date for my policy. Despite all of the issues, Naveen was incredibly polite and helpful. He explained his reasoning for all of the answers he gave and he went above and beyond to help me with my enquiries. He has saved me a lot of time and money and I am incredibly grateful for his help.

I would thoroughly recommend MCE insurance based on his attention to detail and brilliant customer service. He is an asset to your company.

Kind regards,

Marie Hazel

5 / 5
Bob Cottrell - 10 February 2013
Hi Rob,

I had the opportunity of speaking to Glen regarding my insurance policy.
I would very much like to inform you that Glen was really such a nice guy!! My policy was dealt with in a professional manner. Glen has a nice personality and it was a pleasure talking to him!

Anyway because we live in difficult times now and too many people tend to only focus on the negative; I felt it was only right to reverse the polarity for a change and take note of excellent customer service!

Kind regards

Bob Cottrell

5 / 5
Dr. John Verdicchio - 2 February 2013
Jackie

As Richard's supervisor I'm writing to pass on my thanks. He sorted out my upgrade on my motorbike policy. He was polite, friendly and mentioned some interesting products (the excess "insurance" in particular).

I'm looking forward to renewing my policy in April and talking to your great customer service again.

Thanks.

Dr. John Verdicchio

5 / 5
Camilla Wood - 31 January 2013
Hi there,

I rang your call centre at 11:30am on the 31st Jan 13 and spoke to an advisor named Sam, who I believe said she was in the customer relations department. I would just like to send you some feedback about how professional, understanding and helpful she was to me during the call.

It was a pleasure to call my insurance company and speak to an advisor who was happy to explain bits of my policy in greater detail until I understood and didn't make me feel stupid.

She also understood my current problems and offered to give me a call which suits my work timetable and when she had received more information about my queries, which is extremely helpful. She was also efficient but I never felt like I was being rushed to get off the phone.

Thanks again.

Yours sincerely,

Camilla Wood

4 / 5
Iain Duncan - 28 January 2013
Just a short note to say the phone call I just received from MCE Insurance was without doubt industry leading.

The caller was efficient, knowledgeable, conversational and very informative.

I enjoyed being sold insurance so much so I had to write and tell you.

Iain Duncan

5 / 5
Danial Fekri - 15 January 2013
Dear Richard,

Just thought I'd write an email regarding a policy that I had taken out with MCE insurance.

I would like to praise Kerry for all her efforts and excellent customer service, she was extremely helpful and managed to set up my policy without any complications.

I have just bought a 2007 Yamaha R1 and will be keeping the bike for several years to come. I will be staying with MCE insurance for the same period of time because of Kerry's service. She is an asset to your team and I wish her all the success in the company.

Many thanks

Danial Fekri

5 / 5
Grahaem Harman - 15 December 2012
Hello

Following my accident in November 2012, I wish to congratulate your company for the excellent service received. In particular I wish to thank Sandra Gibson for her kindness and assistance given to my wife whilst I was in hospital, and the subsequent kindness and patience shown to me whilst dealing with my claim. My wife has now banned me from buying a replacement bike so, unfortunately, I will not be able to insure myself with you until my car insurance expires.
Thank you once again & I will have no hesitation in recommending your company to riders looking for a company who insure you rather than just taking the money.

Grahaem Harman

5 / 5
Ben Bateson - 28 November 2012
Hello

I would just like to say that one of your representatives, Marco, was extremely helpful with sorting out a great policy with MCE. I can honestly say I have never had so much fun sorting out an insurance quote in my life. He was polite, fun, happy, enthusiastic and above all, easy to talk to. He gave me a great quote to compete with the other quotes I had received, which I have accepted and paid my deposit.

If you could let Marco know that I appreciated his help and could not thank him enough.

Thank you again

Kind Regards

Ben Bateson

3 / 5
Adrian Hill - 22 November 2012
Thank you very much Linda, you're the first person from MCE that I've had to deal with since joining and you were extremely professional. Keep it up.

Kind regards

Adrian Hill

5 / 5
Paul Pickering - 22 November 2012
Jackie,

Can I please drop you a quick line to offer both my praise and satisfaction in relation to my recent change in policy details which was carried out by Glenn O'Leary, his professionalism and customer satisfaction were 5 Stars .

Not only will I be looking to renew with MCE due to his high customer care when the time arrives but will look to MCE for other products and pass onto both my friends and colleagues , for a service which can only described as a excellent , please pass on my thanks from a satisfied customer.

Regards

Paul Pickering.

5 / 5
Martin Smith - 21 November 2012
Hi Jackie,

I'm writing to let you know about the customer service I've experienced with my two phone calls today.

It was absolutely brilliant, especially Evey who I spoke to at around 2pm who went out of her way to help and saved me a decent chunk of money on my policy. Her colleague Jamie who I've just spoken to was also a great help and finished the deal.

If you do any kind of reward scheme for your employees I'd suggest putting these two forward for it - especially Evey as she displayed the best customer service I've ever had over the telephone.

Kind regards,

Martin Smith

4 / 5
Marcus Limb - 21 November 2012
Hi there,

Just a quick message to say how much I enjoyed talking to Marco at your call centre today.

It was the best experience I've ever had talking to an insurance company, he was so different to anybody else I have spoken to.

He seemed genuinely pleased that I had just bought a brand new bike and we had some good banter.

What a great guy, hope he does well with you.

Thanks for your time

Marcus Limb

5 / 5
Ben Scott - 20 November 2012
Hello Mr Wright.

I am writing to you today to extend my complements to you on you office staff.

Richard from your customer care team really did go above and beyond to build bridges, find solutions and offer support where I needed it. The hard work he put in and the lengths he went to really helped me out at a very stressful time and despite my nagging and at times my lack of patience, he has remained thoughout our dealings, a consummate professional and a pleasure to deal with. I have run businesses and worked in customer service for my whole professional career and I was absolutely blown away by the level of service I received from Richard. He really is a credit to your company and a role model for doing business in the 21st century.

I would like to pass on my thanks and appreciation to Richard, Evie and everyone else at MCE who has helped me and wish you all the very best.

Kindest regards and deepest thanks,

Ben Scott

5 / 5
Linda Wilson - 19 November 2012
Dear Jackie

I have just come off the telephone to Richard in your department after discussing my son's insurance and just wanted to give you some feedback.

Wow, what can I say - what a fantastic customer service attitude he has - the nature of my call was not straight forward, firstly the policy is in my 17 year-olds name so we had to overcome the data protection associated with that and after speaking with my son, Richard added authorisation to the policy for me to speak on Elliott's behalf, phew!! Secondly he was able to add a change in licence details to the policy, re-quote with these changes and add breakdown cover to his existing policy. Thirdly, he went through a quote for a new policy when we upgraded the bike (cancel and replace).

All I can say is nothing was too much trouble for Richard, he remained jolly throughout the conversation and answered all of my questions with full explanations and covered absolutely everything I threw at him, clearly and concisely!!

What a credit he is to MCE and because of his professionalism, we will definitely be doing the cancel and replace option we discussed with him.

Many thanks and keep up the good work!!

Regards

Linda Wilson

4 / 5
Darren Harris - 15 November 2012
Dear Christine.

Just to let you know that my updated documents have been received.

I would also like to take this opportunity to thank you for your assistance in solving the issue regarding carrying of 'Pillion Passengers' on my policy.

This is a huge weight off my mind, and I can now rest assured that I have the correct cover to meet my needs.

I also would like to add, that negative reviews MCE that have been given by people on the internet and on forums, have been unjustly given! As I have had proven today, the staff are here to help resolve issues in a friendly, professional and caring manner.

Your time and efforts are much appreciated. Thankyou.

Kindest regards

Darren Harris

4 / 5
Marcus Ashby - 8 November 2012
Hi Colin,

Just been thinking about the 2012 MCE BSB Series and wanted to say a HUGE thanks to all of you at MCE for such a brilliant time.

Please pass on my thanks to Michael, Julian, Emma, Adam, Jordan, Mark, Trevor, Big Ed and the Smilers and of course the biggest thanks to yourself, sorry if I have missed anybody.

See you all again in April at Brands, looking forward to a thrilling 2013, already got the Assen days off, hope you will be coming on two wheels again. Hope you have a cracking Christmas

Marcus Ashby

5 / 5
Nathan Hind - 6 November 2012
Hi Paul,

I hope there is no problem with me contacting you in order to provide you with some customer feedback.

I am a new rider and recently took out my first insurance policy with MCE...this was a daunting idea for me at first as I am not very familiar with taking out contracts of any sort, MCE have been very helpful as a whole and I will be recommending MCE to a couple of my friends who are too, in the process of purchasing there first motorcycle.

A big part of purchasing my first bike has been dealing with MCE and on more than one occasion I have been put through to Reece to answer my queries. He is always polite, friendly and most importantly knowledgeable & helpful. Amongst other questions and uncertainties he has helped me in upgrading my insurance policy and went through everything including all the benefits of upgrading in good detail to make sure I had a good understanding and was comfortable with any decision making. Reece has also helped me through upgrading my RAC Breakdown cover.

I would like to thank yourselves again for the customer care you have provided to me and would ask that Reece receives this feedback as a thank you from myself.

Kindest Regards,

Nathan Hind

4 / 5
Louise Pinon-Martinez - 5 November 2012
Hello

Thank you for such prompt response.

Have to say I think MCE staff have been fantastic, so prompt & professional thank you so much.

Regards

Louise Pinon-Martinez

4 / 5
Tahir Mumtaz - 14 October 2012
Dear MCE Insurance,

I refer to the phone call I received from Sue Horner from MCE Insurance regarding my annual mileage.

Her customer service was 100% and I would like you to pass this on to a Team Leader or a Manager. That is what i call customer service.

It is really easy for people to complain but hard for people to compliment...

Thank you so much again

Kind regards

Tahir Mumtaz

5 / 5
Steve Hughes - 9 October 2012
Dear Sir/Madam,

Prior to my cancellation of my policy, I had a query on it that needed addressing.

I spoke to Matt Underwood who said he would look into it, sort it, and phone me back at 15.30hrs same day.

He was as good as his word. Bang on 15.30hrs he phoned me. He had looked into the problem and got it sorted to my satisfaction.

It is thanks to Matt that I continued with my policy and it is solely because of Matt's help that when I get my next bike I will be moving it with yourselves.

He was very courteous and professional. An excellent employee.

Steve Hughes

4 / 5
Susie Abiks - 7 October 2012
Dear MCE,

I just wanted to let you know that one of your Customer Action Team, Kirk Fosher provided me with excellent customer service today.

You should encourage his approach as I felt reassured that he had taken the time to explore all the options for my benefit not just leap to the quickest solution, which is what led me to take out another policy there and then.

Thanks,

Susie Abiks

4 / 5
Derek Golden & Angela Turner - 5 October 2012
Hi Julie

Just a quick note to thank you for all your help with our trip to Assen. The organisation was superb and we had a great time.

We would like to also thank the two MCE guys, Colin and Trevor.

Once again, many thanks.

Kind Regards

Derek Golden & Angela Turner

4 / 5
Gerald - 4 October 2012
Hello all

Thank you all at MCi tours and MCE for a great time on the Assen BSB tour, it was fabulous and gave me things I would not have expected if I had tried to organize the trip myself.

Thanks also go to John for leading and keeping us in order and Colin and his team at MCE for all the experiences at the race track, I really didn't expect so much!

If this happens again I hope to be able to join again.

Kind regards

Gerald

4 / 5
Nathan Richards - 2 October 2012
Dear Sir/Madam

I'm just writing to say a very big thank you to Jo from the Customer Action Team. She was very professional and handled all my queries quickly and accurately, very polite and helpful a great asset to your team.

Thanks for your help

Nathan Richards

3 / 5
Adrian Ewer - 1 October 2012
Hi Jackie,

Just a quick note to say thank you to MCE and in particular Richard who explained a few things to me and really helped out.

Best regards

Adrian Ewer

3 / 5
Josh Dawson - 27 September 2012
Hello,

I would just like to say a great thank you to Ben who has helped me sort some problems out that I had on my policy.

Thank you for the service and the time spent sorting my policy out.

Thanks again

Josh Dawson

3 / 5
Chaz Sutton - 21 September 2012
Jackie,

I have today had the pleasure of a return call from Richard, in relation to some concerns I had expressed recently, relating to the renewal of my policy.

I would simply like to say that Richard was extremely polite, helpful & professional.

In a world where we are all too quick to complain, I thought I would be just as quick to compliment Richard on his outstanding customer service, he is truly a credit to you & the Customer Action Team.

Kind Regards,

Chaz Sutton

3 / 5
Angus Codd - 21 September 2012
Dear Jackie,

I wish to extend my thanks to you and to Richard who I spoke to regarding the transfer of my policy details. With the speedy resolution of the issue and the professional manner in which it was handled, and Richard's approach, I am very reassured.

Many thanks again for your input and Richard's efforts.

Kind regards

Angus Codd

4 / 5
Darren Harris - 21 September 2012
Dear Mr Morrish,

May I bring to your attention the dealings which I had with your team this afternoon.

I am very impressed with the service which I have received, and the way in which I have been dealt with.

Firstly I sent an email to MCE regarding a letter I received from them, advising me that my policy is due for renewal on 23/09/2012. As you are more than aware, it can be a stressful time of year worrying about renewal of a policy, and getting the right deal for myself.
I gave your team my details to contact me, to negotiate a renewal quote, and no sooner had i sent the email, I was utterly shocked with the almost immediate response from your team member 'Moz'. I pride myself with being organized and having the relevant information and details at hand, however on this occasion was 'caught short' so to speak, due to the speediness of your response to the email.
I felt flustered that i could not provide Moz with the required info that was required, however he put me at ease, and was extremely helpful in finding and bringing to my attention, better deals for my interest, than I had found.
I found Moz to be very polite and courteous, respectful and helpful throughout the call and had it not been for him, I would have definitely taken the wrong policy for myself.

I see Moz as an Asset to you and he is a team member to be proud of, as I'm sure all your staff are too, hence my continuing to renew with MCE for the third year now.

Please pass on my thanks for Moz's assistance, it has been very much appreciated!

Also...I can confirm the delivery of my new policy documents, sent to me via Email.

Kindest regards

Darren Harris

3 / 5
Mick McLaughlin - 17 September 2012
To whom it may concern,

I have just renewed my son's insurance policy with MCE and would like to take this opportunity to compliment and give my appreciation for the young lady who helped me with my renewal.

Her name is Christine and she works in the Customer Action Team, what a pleasant and helpful experience it was. She was very professional but at the same time, a pleasure to deal with. Please pass on my appreciation to her and her superiors for a job well done.

Thank you Christine I wish all my dealings with all companies were as pleasant and easy as it was with yourself.

Yours Sincerely,

Mick McLaughlin

3 / 5
Kevin Chapman - 6 September 2012
Hello,

This morning I rang your customer service department and spoke to an agent called Hazel.

Hazel had a very good manner and understood my situation. She was able to solve my issue and reassure me that my policies are in order.

I would like to commend Hazel for her excellent help.

Regards

Kevin Chapman

4 / 5
Robert Burns - 4 September 2012
Hi Jackie,

My name is Robert Burns and it is my pleasure to inform you of the fantastic...... no, amazing girl called Linda who help me with a problem I encountered with my new insurer and also solved it within half an hour of our call ending this morning. She phoned me back as promised with everything fixed. My insurer was about to cancel my bike policy so I phoned MCE and told Linda the problem and without me even asking her, she offered to phone them and sort it out which she of course did. I have had many mixed encounters with customer services both in the flesh and online but if Linda is the calibre of employee you have at your company then your complaints department have nothing to fear. She is nothing but excellent all round and she should be commended for her sterling work.

Kind regards,

Robert Burns

2 / 5
Martin Langley - 2 September 2012
Hi Jackie,

Many people are quick to write letters of complaint, having dealt with your customer services, I feel compelled to write instead a letter of praise. I spoke to Richard and I must say what a pleasant, friendly and helpful person he was too.

Thank You

Martin Langley

2 / 5
Jackie Bailey - 28 August 2012
Hi Emma,

I had a great time today with Club MCE at Cadwell park - the pillion ride was fantastic!

Thank you once again hope to see you at donnington.

Kind regards

Jackie Bailey

3 / 5
George Metcalfe - 22 August 2012
Dear Mr Lawson,

I'm writing to you to say that I wish to commend one of your colleagues, Marco, who today has patiently handled a number of quite complex enquiries about motorcycle insurance for me. He has been immensely patient and cheerful.

Because of the complexity of my needs, the details of which he has, I may well have to undertake some more research elsewhere before I finally come to a decision as to what to do, whether to give up motorcycling, bite the bullet for insurance costs or look for some other form of transport.

Perhaps an electric bicycle may be the answer!

Best wishes

George Metcalfe

5 / 5
Lloyd Leech - 17 August 2012
Hi Paul,

I would just like to say how helpful Tim was in helping me with my insurance. I have never experienced the extremely high customer service that I did from Tim. He was outstanding, I cant sing his praises enough. I am a manager in retail and know exactly how we want our staff to deliver, Tim was above and beyond I believe anyone's expectation.

I always find that dealing with insurance companies is some what of a hassle, it seems no-one is interested in helping and just want your money; but not in this case today.

Tim made me feel valued, using his own feelings knowing what it is like. He went out of his way, no matter how long it took to help me. He added his thoughts and made good conversation whilst checking the system.

With the highly respectable service he gave, I did not think twice about taking a policy out with anyone else. Very, very satisfied customer, and I will be telling this anecdote to everyone I know to recommend MCE, and I know where I will be coming next year!

He should be highly praised.

Outstanding!!!

All the best

Mr Lloyd Leech

3 / 5
David Read - 14 August 2012
Hi Jackie,

I would like to congratulate you on the excellent customer service I received by your member of staff called Richard. I'm pleased to say that Richard went that extra mile ensuring all my queries and insurance related issues were promptly sorted.

I understand there are occasions when things go wrong and on this occasion I'm glad and grateful Richard was at hand to sort any problems out professionally and promptly.

Best wishes

David Read

4 / 5
Mohamed Shahjan - 12 August 2012
To whom it may concern,

I would like to note the exceptional customer service from a member of your staff, who I believe should be congratulated for his courteous and polite manner of approach.

I previously spoke to a different broker, where I found the staff member to be a trainee and rude. However when speaking to Michael, he was professional and resolved the matter and apologised for any wait. Also I thought the ability to call him back on his extension number was a nice personal touch, for which I shall definitely recommend my friends.

I hope that this is email is noted as it is very difficult to come across good staff and you definitely seem to be doing right if you have staff members as helpful as Michael.

Kind Regards,

Mohamed Shahjan

3 / 5
Ray Saunders - 11 August 2012
Hello There,

I am writing to you to inform you how helpful your company has been to me in helping me with my insurance, the person is Linda Swales. She is a credit to your company MCE Insurance. She has helped me with my insurance with you as I do not have a computer or internet by phoning my previous insurance company for me which saved a lot of time as matters were cleared up in 1 hour, it would have taken a week for me to do the same by post.
I can also inform you I will be giving your details to other persons to contact you on their insurance.

Yours Faithfully,

Ray Saunders

4 / 5
Paul Smith - 9 August 2012
Dear Paul,

I would like to take a moment to thank and compliment Warren for his outstanding standard of service regarding my son's quote. Getting the best deal on insurance can be a huge challenge nowadays, I spoke with twelve different companies and had some terribly frustrating issues. Nevertheless, Warren made the whole call a pleasure. He was more than happy to answer all my questions and very informatively at that. He didn't mumble and was very easy to understand and I could have chatted for hours.

I can honestly say it was the best experience I've ever had in dealing with a call centre.

Paul Smith

2 / 5
Simon King - 8 August 2012
Many thanks to Christine in the customer action group today for her prompt and professional help sorting out an addition to my bike insurance policy.

I was very pleased with the price, policy and the service I received.

Many thanks again

Simon King

3 / 5
David Gagen - 2 August 2012
Hi There,

I just wanted to say how pleased I was with the service I received today when I renewed my bike insurance Your agent Sunny was cheerful, friendly and well informed and answered all my questions.

Yours thankfully

David Gagen

2 / 5
George McIntosh - 1 August 2012
Hello

Just a short note to say how impressed I have been with your representative ,Craig Murray.

He was very informative and pleasant on the telephone and answered my questions professionally. It's nice to have good service and I feel it's only right to inform you on this.

Thank you.

George McIntosh

3 / 5
Simon Loughlin - 31 July 2012
Hi

Just a quick note to say what a pleasure it was to deal with your call centre employee Kylie,she is a credit to your firm.
I rang on Sunday with a few questions and to renew my bike insurance policy (if competitively priced!). Kylie was able to deal with all my queries and I found her very polite, friendly and knowledgeable. The result was my renewal with MCE and a very satisfied customer for at least another year. It's a pity all call centres don't have a team of Kylies.

Regards

Simon Loughlin

3 / 5
John Pannett - 25 July 2012
Hi

Just a quick note to say thanks for grid walk tickets for BSB race two at Brands last weekend. It was something I've always wanted to do. We initially thought it was pit walk passes, then to find out it was a grid walk was really cool - thanks!

3 / 5
Chris Murray - 21 July 2012
Dear Paul,

I would like to thank one of your staff, Tim Ladyman, for genuine friendly good service. Today on the phone he clearly understood the questions asked of him and answered any queries clearly, and in a manner that I could understand.

He is a credit to your company and feel you should know this.

Please also pass my thanks onto him.

Kind regards

Chris Murray (a long standing MCE customer)

4 / 5
Roy Knight - 18 July 2012
Dear Matt Duck,

I wish to draw your attention to the wonderful service I have received from your staff. Nicola Kirkup particularly has spent some considerable time and effort to set up two multi-bike policies to accommodate my eight machines. Nicky got the best deal for me which I'm truly grateful for.

This is my first experience with MCE and has been a pleasant one, hopefully we can continue business in the future. Many thanks also to Julie in Customer Services who instigated the first policy back in June, she too bent over backwards to help, she's a credit to your company. Being of a certain age you may imagine over 51 years I have dealt with many companies, Carole Nash, Footman James and so on to others, my MCE experience on this occasion was second to none.

Once again Matt, many thanks to all your staff I have dealt with and please continue.

Yours sincerely

Roy Knight

3 / 5
Janet Martin - 16 July 2012
Dear Paul

I would like to thank Moz for his patience today & his experience in helping me to sort out the insurance for my husbands 2 bikes, he was knowledgeable & extremely helpful, please thank him very much.

Mrs Janet Martin

3 / 5
Barry Lanigan - 14 July 2012
Hi Paul

I just wanted to take the time to thank your agent Chris Sibley who was very helpful and informative whilst dealing with my queries which only convinced me more to insure through your company

Please thank him

Kind regards

Barry Lanigan

3 / 5
Philip Belshaw - 13 July 2012
Hi all,

Many, many thanks for a fantastic experience on my pillion lap with Howie. I have never felt so scared but excited at the same time!

Thanks to Adam & the team for organising a superb day, which I will never forget.

Philip Belshaw

4 / 5
Rob Graham - 13 July 2012
Dear Sir/Madam

I have recently joined MCE insurance and I wish to thank two of your team members for their great customer service and understanding.

Glen O'Leary has been wonderful and on numerous occasions worked to resolve any issues I have had. I cannot thank him enough for all his work. I understand it can be easy for call handlers/customer service advisers to be abrupt and rush to end calls but Glen has always been understanding and has gone the extra mile to help. I will always ask to speak to him as he is always understanding, polite and resolves issues to a satisfactory conclusion.

He is certainly the most thoughtful and understanding call handler/customer service advisor I have ever spoken to.

I would also like to thank Richard Bierton for his help too. He was also extremely helpful when dealing with my complex situation.

Regards

Rob Graham

4 / 5
Tony Hitchcock - 12 July 2012
Dear Sir/Madam,

I would just like to take a few moments to thank a member of your staff. Jane Rideout was and is probably the most helpful person I have dealt with when having to renew or change details on my insurance policies. She made that mundane task completely painless. In a time when you seemed to get pushed from pillar to post, because you may have pushed the wrong button/cue, she dealt with all my enquires with consummate ease.

So thanks again Jane for being a complete professional.

Kind regards,

Tony Hitchcock

3 / 5
Nigel Pye - 11 July 2012
Hi Emma

Thank you for a fantastic day on Sunday at Oulton Park, Jennifer will remember the pillion ride for the rest of her life.

I know you have a busy day at these events but can I just say a big thank you to all of your team for making it a memorable day.

Thanks again

Nigel

4 / 5
Carl & Christine Jennings - 10 July 2012
Hello Emma

Myself and Christine would both like to say a massive thank you to yourself and the rest of the team who looked after us so well at Oulton Park on Sunday. It's rare that strangers make you feel so welcome and thoroughly valued, but you all did brilliantly.

If you could also pass my gratitude on to MSV/Jonathan Palmer/Oulton Park and the girls who were on duty in the suite on Sunday. They were absolutely incredible, full of fun and kept us amused and entertained every time we ended up back in the suite on our own. I'll drop Mr Palmer and/or MSV a line myself, but they did themselves and MCE proud the way they conducted themselves.

The only problem I've now got is that you've ruined any future BSB round we'll attend. We'll always want hospitality now! Maybe we'll have to treat ourselves once a season?

Many, many thanks once again

Carl & Christine Jennings

3 / 5
Rob Garforth - 9 July 2012
Hi Adam,

I would just like to say a massive thank you to you, and all the MCE staff that looked after me at Oulton Park and gave me a day to remember. The pillion lap with Jimmy Storrar was fantastic, and the opportunity to present the trophies for the first race on Sunday was something I will never forget. Watching both races from the podium was without doubt the best seat in the house, shared with people who share the same passion for racing as we do. The whole day was great, and the hospitality shown to us by MCE was second to none. Everyone was extremely friendly and gave us the opportunity to see things that you would normally never experience, so I would ask you to pass on my thanks to everyone involved in making the day one I will never forget.

Cheers

Rob Garforth

3 / 5
George Cruden - 8 July 2012
Dear Terri,

Thank you so much for your prompt reply, it rather restores ones faith in both human nature and insurance companies.

I'm already looking forward to next year to do business with you all.

Keeping it shiny side up,

All the best,

George Cruden

4 / 5
Paul Hughes - 7 July 2012
Hi Guys,

I would just like to say that I am over the moon with Jo's treatment and service today adding my new bike to my existing policy. Jo handled my inquiry quickly, without fuss and I am very pleased with the service she provided.

As for the price, I don't know how you do it frankly, as I was telling Jo, the original quote was a CLEAR £200 cheaper than the next quote and I am very, very happy.

I belong to a couple of Bike clubs and two Honda Forums and your name is Golden here too. I will continue to shout about how good you are and long may your prices stay Fairy Story Cheap.

With the Kindest of Regards,

Paul Hughes

4 / 5
Toby Hughes - 5 July 2012
Mr Wright,

I would like to take this time to pass on my upmost thanks and gratitude to your employee Julie who helped me with my insurance quote and issues today. She was by far the most polite and delightful women i have dealt with in a very long time, not only did she go out of her way to get me the best quote, policy set up and payments she could, but she did all of this with a lovely polite attitude and made me feel that nothing was too much to ask.
When I phoned you today, I had the best luck to speak to by far the best customer services lady you could ask for and would like to take the time to let you know how professional and helpful she was with sorting this insurance out for me and also due to her attitude and help she gave me, got me to stay with MCE with two bikes.

Many thanks to Julie and also for your time in reading this email.

Regards

Mr Toby Hughes

3 / 5
Garry Benson - 3 July 2012
Hello MCE

Just a note to say thanks for the way in which Richard handled my change of policy regarding purchase of a new bike.

I found him to be very well informed and efficient at his job.

Regards

Garry Benson

3 / 5
Matt Phillips - 2 July 2012
Dear Jackie

Just to confirm I have received very good service from Richard Bierton today.

I thought the call was controlled well and there was good empathy and a resolution based approach. The summary was succinct.

Many Thanks

Matt Phillips

3 / 5
Ruth Sabey - 28 June 2012
Dear Jonathan

Thank you very much for sorting this out.

I would also like to thank you for the way in which you dealt with this issue.

Your calm patience enabled me to clarify what was wrong and what needed to be done about it.

With best wishes

Ruth Sabey

3 / 5
Terri Mellor - 26 June 2012
Hi

I just wanted to say a massive thank you for the grid walk today, we loved it!

Although we work with a motor racing team, we never get to do anything like that, we don't even get to go on the grid for the race!

It was a fab experience, so thank you very much

Terri Mellor

3 / 5
Simon Chalmers - 21 June 2012
Hi Emma,

Just a quick message to say I had a great time on the track at Snetterton yesterday and was happy to have the insurance safety net from MCE that I thankfully didn't need!

Thanks again.

Simon Chalmers

5 / 5
Lucie Chroma - 21 June 2012
Dear Ms Gibson,

I would like to bring to your attention the excellent customer service received from one of your staff members, Kelly Macdonald. Kelly has gone far beyond her duties in helping me with my Excess claim, as I have taken out the Platinum Policy that protects my excess. Kelly was great, always on the phone or email trying to really help and speed up the process for me receiving my money back. Kelly could have done her job and that would have been it, but she has shown a real human side which is so valued when you are dealing with events such this.

Kelly has also gone out of her way yesterday, when AXA has requested an electronic copy of my Insurance Policy Document in order to speed the claim up which I do not have in PDF, I have kindly asked her whether she is able to send this to them and she did. I have heard back from AXA this morning that my claim has now been approved and I should receive the payment within the next few days.

Kelly is not only very helpful, but also very kind and compassionate with a great telephone manner. I truly hope I will not have any more accidents in the future, but God forbid I do, Kelly is exactly the person you want to be dealing with should you need to. A true asset to your team and should really be recognised for her exceptional customer service.

Have a great day.

Many thanks and best regards,

Lucie Chroma

3 / 5
Rowan Roberts - 16 June 2012
Hi Paul

I phoned up today and Sunny took my call. His service was excellent!

He is a credit to your company. Can you pass my thanks onto him.

Regards

Rowan Roberts

4 / 5
Mark Chivers - 15 June 2012
To the team

I just wanted to say thanks to you all for the service you have provided to me regarding my Motorcycle Insurance, its been a pleasure dealing with people that know what I want and who are able to provide a professional service. I have had experiences of dealing with many insurance companies over the years and I compliment you on exceeding my expectations.

A special note to Mos, I found him extremely helpful, polite and again professional in the dealings I have had with him and that is why I have taken out my insurance on my Harley Davidson with yourselves.

I had been with my previous insurer for a number of years and have never been treated as good as you have.

Many thanks

Mark Chivers

4 / 5
Andrew Maguire - 12 June 2012
Hello

Today, I had the pleasure of dealing with a lady called Rachel from your Customer Action Dept.

She was extremely pleasant, very cheerful and really helpful. She could not do enough for me when we spoke this afternoon, she explained where the problems were and how she could sort them out, She was a joy to talk to.

I may complain when I think something is not right and I can be quite stubborn and difficult to deal with but I also give praise where praise is due and this lady is true star.

If your company has an employee of the month scheme, she deserves it this month.

Please pass on my thanks and praise to Rachel.

Sincerely

Andrew Maguire

3 / 5
June Wilkie - 11 June 2012
Good Afternoon,

I am writing to say that the customer service I received from your member of staff Julie Pool was exceptional. Thank you so much and please commend her for me.

Yours

June Wilkie

3 / 5
Thomas Day - 9 June 2012
Hello

I'd like to take this opportunity to thank Thomas for all his help and his excellent customer service skills.

In today's economic climate, quality customer service is of more importance now than it ever has been in decades, and the service and attitude Thomas displayed was second to none.

Thanks again.

Regards,

Thomas Day

4 / 5
Tracey Burke - 7 June 2012
Dear Richard,

Thank you for your co-operation in this regard, along with your colleague Josh.

It is due only to both your politeness and professionalism that I continued to proceed with the purchasing of a new policy.

I fully appreciate data protection, ruling on no claims etc. and am pleased that neither of you hid behind a telephone and were both co-operative, empathised with the situation at hand and were prepared to resolve satisfactorily as opposed to "too complex!"

I am quite happy for you to forward this email onto your Supervisors or relevant person so that they are made aware.

Kind regards,

Tracey Burke

3 / 5
Richard Tunstall - 6 June 2012
Hi Richard,

Can I pass on my thanks and ask that it be noted that the service I received this evening when renewing my insurance cover from one of your colleagues, Kylie was first class. Her manner and approach were of a very high standard, I just wish I had a similar level of enthusiasm from all people I deal with!

Well done Kylie

Regards

Richard Tunstall

3 / 5
Louis Harrison - 5 June 2012
Hi there,

Just a note to say thank you to everyone for a truly fantastic club MCE experience in the safety car at Snetterton. I enjoyed myself so much, it was one of the best days of my life.

Many, many thanks

Louis Harrison

3 / 5
Rev Andrew James - 5 June 2012
Dear Paul,

This is just a quick note to say how impressed I was with 'Sunny' who works at your call centre.

He was very patient with me and very helpful.

Yours,

Rev Andrew James

2 / 5
Louise - 5 June 2012
Hi,

I just wanted to say a big thank you for my safety car lap experience at Snetterton on Sunday! It was amazing!

Louise

3 / 5
John Weedon - 4 June 2012
Hi Adam

Good to see you on Sunday.

Many thanks for the day out at Snetterton with Tony Carter & James Witham from Eurosport, I really enjoyed it.

Not only do you provide great insurance but all of these extra benefits.

If you want to use me as a reference you are welcome.

Regards

John Weedon

3 / 5
John Brown - 3 June 2012
Hi Adam

Many thanks again for a great day out at Snetterton ,well enjoyed it !!!!

Very hot weekend, lets hope its like that for Brands Hatch.

MCE girls in that paddling pool I can't get them out of my head, I'm bring my swimming trunks next time!!

Thanks again mate

I'll see you at Brands for the pit walk and hopefully a pillion ride!!

John Brown

3 / 5
Anne & Paul XX - 3 June 2012
Hi Emma,

Thanks for a great day on Sunday at Snetterton, we both really enjoyed it. Paul was grinning all the way home under his helmet and still is!! Not sure how many times he has watched the rerun on the TV. Hopefully we will see you at Brands.

Thanks again

Anne & Paul XX

5 / 5
Marcus Ashby - 2 June 2012
Dear Emma, Colin and the rest of the gang,

I would like to say THANKS for the absolutely amazing track ride about on Saturday at Snetterton, it was awesome.
The weather was great, the racing was great and the icing on the cake was the ride, most enjoyable weekend I have had in ages.
I hope there will be another soon??? Maybe Assen??

Looking forward to the pictures on the web site.

See you all at Knockhill

Cheers

Marcus Ashby

3 / 5
Fahid Khan - 2 June 2012
Dear Paul,

This is just a quick note to thank you for firstly an excellent service as I have been with you for a few years now and also to praise Adam's professionalism whom I spoke with today to renew my insurance policy.

Best regards

Fahid Khan

4 / 5
Simon Foley - 1 June 2012
Dear Mr Lawson

I'd just like to take a brief moment to say how helpful young Adam was in helping my wife and I sort out her car insurance this morning. Within minutes of my searching the internet and arriving at your website via Go Compare he was on the telephone, and was very polite and helpful whilst going through the quote on the telephone. Exemplary customer service.

Kind regards

Simon Foley

4 / 5
Mike King. - 1 June 2012
Hi,

Just a line to express my gratitude towards MCE insurance, but mostly to thank Owen for being lightning fast.

Being a motorcycle BSB fan myself, it's that which caught my eye to contact you guys but Owen was faultless in making me feel good about the quote he sorted out for me. Obviously he knows his stuff and it shows through his efficiency in his work.

Massive thank you to him for all the BSB goodies he took the time to tell me about I will take full advantage and will probably come back next year as this is the best quote for me to date.

Kind Regards,

Mike King.

3 / 5
Steve Skitini - 28 May 2012
Hi,

I thought I would take some time to thank you for the support your advisor Richard gave me in relation to my Son's Insurance Policy with MCE today..

I found him very helpful, and felt he exceeded my expectations in relation to calling my son to get authority to access the policy.

Thanks

Steve Skitini

3 / 5
Ted Edwards - 23 May 2012
Hi Rob

I rang in on Saturday morning at 11am when I spoke to Richard.

As soon as I started speaking to Richard I got the impression that he wanted to help me and he had a friendly manner.

Because Richard had to carry out work on the computer and as they always seem to do on these occasions the system went slow, we were able to have a conversation about many things and being retired myself I was interested to find out what he thought of working for yourselves.
Normally whenever I get into such conversions like this, I hear about how rubbish the company is. In this instance, this was not the case at all and Richard informed me of how much he enjoys working for you and that he feels that working with you is like having another family. He also added that you have made arrangements for staff when the next big football tournament takes place and he is looking forward to it.

Having dealt with your company via Richard and also now knowing that rather than like most companies you do not have disaffected staff but rather staff that wish to represent you in a positive way then when it comes to renewing my policy next year I will take that into consideration.

Please pass on my thanks to Richard.

Yours Sincerely

Ted Edwards

3 / 5
Grant Neilson - 16 May 2012
Hi Rob,

Just a brief note to compliment Richard when I spoke to him earlier today.

He was courteous and helpful and when he had to put me on hold he explained what he was doing and once he came back on the line apologised for any delay.

All in all dealing with him was very easy and I would say he is a credit to the company

Yours

Grant Neilson

3 / 5
Greg Bannerman. - 15 May 2012
Hi there

I would just like to thank Richard for all his help with my motor bike insurance.
He was very helpful with every aspect on my insurance. Many thanks again.

Greg Bannerman.

5 / 5
David Wilce - 12 May 2012
Good evening Paul,

I just wanted to drop you an email following my recent renewal with MCE.

When I called yesterday, I got to speak to Kylie.

Kylie as expected asked about my renewal, any changes to my circumstances and what it was I wanted from the policy. She treated me not just as a renewal but as a potential customer which is as I see it treating me fairly and excellent service. I explained i was still at work and advised Kylie I wanted to sort it out as quickly as possible as well ensuring my needs were met. Kylie offered to call me back the following day at a time convenient for me. I agreed and arranged a time. Once again Kylie delivered and called as expected with a price better than I was expecting. Not only this, but she had answered my simple questions. I was extremely happy.

Her overall manner, confidence, attitude and professionalism has reaffirmed my faith in MCE. I wanted to email you as I know it is not often for people to provide positive feedback, but they are quick to complain. Her customer and personal skills were excellent and this is something I look for in my team and potential employees.

Please pass on my thanks to Kylie for her service, she is a credit to your team and company.

Thank you for your time.

David Wilce

4.5 / 5
Carl Mahon - 11 May 2012
Dear Sir,

Having contacted MCE's Customer Services Department I was greeted by a member of staff named, Richard.

This gentleman dealt with all matters in a few minutes and allayed any concerns I had over information which I had previously supplied to MCE.

He immediately understood my concerns and provided a professional and courteous service. I will be recommending MCE Insurance to my fellow bikers in the area not just for the competitive quotes with benefits but also the manner in which people like Richard communicate with us 2 wheel road users. Top marks!

Yours sincerely,

Carl Mahon

3 / 5
Andris Nestors - 10 May 2012
Hi

I have just arranged my motorcycle insurance via Chris Sibley. He was courteous, polite and helpful throughout the process and explained everything very clearly to me.

Regards

Andris Nestors

3 / 5
James Anderson - 8 May 2012
Dear Rob,

I have just finished a long telephone conversation with your Customer Service Agent Richard. In dealing with the adjustments I wished to make to my policy, Richard was efficient, courteous and humorous.

It was a pleasure to speak with him.

Many Thanks,

James Anderson

4.5 / 5
Tanith - 5 May 2012
Hi

I've just called up and changed my policy. I spoke to Richard who was spot on and very helpful.

Great service.

Tanith

5 / 5
Susan Carter - 4 May 2012
Dear Jackie,

I phoned customer services this morning and got through to Julie. She was really helpful, as she first listened patiently to all of my requirements then took my phone number to call me back having ascertained the best insurance. I believe she consulted yourself and between you, you came up with the perfect solution to my problem.

I have paid for the new insurance now and I just want to thank her and you for going the extra mile.

Yours

Susan Carter

5 / 5
Mick Augood - 30 Apr 2012
Hi

Just a note to thank you for your recent letter and cheque. Also many thanks to you (and your team) for all the hard work done to resolve my claim.

The cheque has cleared into my account today.

I remain insured with MCE on my new bike, partly because of the excellent service I received from your company.

I would also like to apologise for my frustrations getting the better of me, at one point during the process. Your assurances were most calming and helpful.

Thanks again and kind regards,

Mick Augood.

3 / 5
M. W. Tuck - 27 Apr 2012
Hi

Thanks Ben, you are a gentleman and a pleasure to do business with.

Thanks again

Mr M W Tuck

5 / 5
Rob Severne - 27 Apr 2012
Dear MCE Insurance

Today I received excellent customer service from one of your call centre assistants.

Rob provided a quick direct call in which I was able to obtain insurance with you for my motorcycle, including additional cover options which I was really pleased to accept. He also provided me membership to 'Club MCE' which I am very excited about making the most of. I wanted to pass on my thanks for having a team which obviously enjoys working for you as a company as well as providing a great experience for your customers. I hope that my future experience with you is as pleasant as how it has started.

Thanks and Regards

Rob Severne

5 / 5
M Stuart - 20 Apr 2012
Dear Sir

I refer to my motorcycle insurance. I was unfortunate enough to be involved in an accident last April. Although I was completely blameless, the other party denied liability.

You arranged for my claim to be dealt with and my subsequent claim for losses. I was given a hire bike and my bike was repaired to a first class condition.

I write to you to commend the way the claim was dealt with.

I made a good choice with MCE and I will be continuing my insurance with you and will recommend you to family and friends.

Congratulations to you all and thank you again.

Yours faithfully

M Stuart

5 / 5
Christine Collick - 19 Apr 2012
I have recently had to change the details on our insurance policy with you and I wanted to put pen to paper to compliment a member of your staff. His name is Tom, and he was a pleasure to deal with.

Well done to him, that young man will go far. He knew his stuff, and was a pleasure to do business with.

Thank you Tom.

Best Regards

Christine Collick

4 / 5
Mohammad Ramin - 3 Apr 2012
Dear Sir/Madam,

My name is Mohammad Ramin and I am an MCE policy holder.

Last time I changed my address , Glenn O'Leary was a very helpful, polite and friendly person.

Many Thanks

4 / 5
Philip Allport - 3 Apr 2012
Hello Nadine,

Thank you for passing my details on to Tom last Thursday. He very kindly called me back to discuss an insurance quote, sadly I managed to get a lower quote from elsewhere that he simply could not match on this occasion.

However, throughout the process of trying to compare quotes from different companies, Tom stood out as the most helpful and obliging person that I dealt with. He tried everything to ensure that I got the cheapest and most suitable cover and his attitude made a refreshing change from many of the other companies that I had to deal with to get quotes.

Though, as stated, on this occasion I decided not to use MCE, due to Tom I shall be contacting MCE as soon as my renewal comes round.

With Kind Regards

Philip Allport

4 / 5
Serena Kang - 2 Apr 2012
Dear Nadine,

I have great pleasure in praising a member of staff at MCE in the name of Tim.

I spoke to Tim yesterday for around 30 minutes trying to sort out my bike insurance out and his professionalism and extremely helpful approach made it so much easier. I cannot praise him enough and think he should be made aware of this as I am a very happy MCE customer because of him.

Best Regards

Serena Kang

4 / 5
Colin Campbell - 27 Mar 2012
Dear Mr Wright,

I would just like to say how efficient and helpful Richard was in dealing with my queries and problems that I had with regard to my daughters motorcycle insurance policy.

He showed a degree of understanding and willingness to help with clients that is not what we have come to expect from 'call centre' staff. Would you please pass on my thanks and hopefully you will give him a well deserved pat on the back.

Many Thanks

Colin Campbell

5 / 5
Lee Roberts - 8 Apr 2012
Hello,

I have just dealt with Tom over the telephone after a quote from Admiral. I have to say he was exceptional. I expect a good service, however, he greatly exceeded my expectations. I always make sure that any high praise (as I'm not easy to impress or please) is expressed to the individual's superior, as I would also do if the service or person was sub-standard.

Just to reiterate, Tom was exceptional, and if there is any way for this to be recognised officially within your company, please would you action it. He's a credit to you, himself and MCE.

Thanks very much.

Lee Roberts

5 / 5
Ben Scott - 8 Mar 2012
Hello,

I renewed my motorcycle insurance by telephone on 25/2 with Kylie, who was extraordinarily helpful. First and foremost I would like to congratulate MCE on its wonderful customer service. I use you every year and I have never once been disappointed by the service I have received, Kylie in particular went out of her way to help me out.

Kindest Regards

Ben Scott

4 / 5
Daniel Hartley - 14 Feb 2012
Erin,

Thank you very much.

Please could you inform your supervisor that you have been fantastic. I cannot fault a single thing.

Could you pass on my thanks to Kirsten who I spoke to on the 7th of Feb who was also very helpful.

Kindest Regards

Daniel Hartley

4 / 5
Mr A Remnant - 7 Mar 2012
I would like to pay credit to one of your employees who was very helpful.

I had got all of my documents mixed up , and with the help of Richard, he put me on the right path and nothing was a problem to him.

Please give him some credit as it really is due to him.

Many thanks

Mr A Remnant

5 / 5
Daniel Timmins - 5 Mar 2012
I would just like to reiterate my gratitude for the fantastic service I have recently received from Jill, who I believe is one of your agents.

I first spoke to Jill on Saturday, when she expressed expert knowledge and immediately advised me of the situation. All of this was delivered in a very professional yet friendly manner.

She went on to explain exactly what I had to sign to ensure that I wouldn't be charged further. She not only delivered on what she first agreed to do but went above and beyond to ensure that it wouldn't happen again. Although my query probably wasn't something completely out of the norm, each individual person's issue is a big deal to them. It was nice to speak to someone who empathises with that. Really a fantastic service.

Within my company, my role is to analyse customer calls to see why they are calling, what their issues are and how they are dealt with. Sometimes our problems cannot always be fixed or resolved however I believe if all customer enquiries are dealt with to the standard that Jill has displayed then no customer will leave a call unhappy. Really well done and thank you Jill.

Thanks for you time in reading this.

Daniel Timmins

5 / 5
Peter Hayward - 5 Mar 2012
Hi,

I just wanted to email you to say how helpful Josh was when sorting out my policy, the service was excellent.

Regards

Peter Hayward

5 / 5
Caroline Bavin - 2 Mar 2012
Dear MCE
I am writing today to thank one of your colleagues for the terrific service I have received.

The service I received today from Mr Richard Bierton was second to none. He was polite and courteous and explained to me each step of the way what had occurred and how he intended to put this right.

I would like to thank Richard for the great service and for the time he has taken to resolve my problem. I hope this e-mail can be shown to one of Richard's managers in order to demonstrate customer satisfaction!

Kind regards,

Caroline Bavin

5 / 5
Chris Charlton - 20 Feb 2012
Good evening,

I am writing to you today to express my thanks to your company as a whole, and in particular, Dan Lewison from the Sales team. Dan was persistent in his efforts to provide me with a service and a price better than your competitors and for this I am very grateful. I would also like to express my thanks to Dan for being patient when trying to take payment from me, which, due to the situational difficulties meant that a 6.20pm phone call led to an 8.00pm card payment. Dan was very professional when dealing with my difficult requests and I take that as a reflection of MCE as a business. This is not the first time I have purchased your services, and I am firm in the belief that it won't be the last.

Regards,

Chris Charlton

5 / 5
Stuart Wiseman - 17 Feb 2012
I changed to MCE Insurance because of the excellent service given when I called into your Rushden HQ. Having previously not been aware of your existence, I can confirm that two years down the line, your standards have not disappointed.

Thank you.

Stuart Wiseman

5 / 5
Duncan, Karine, Emily and Bobby-15 Feb 2012
Hi Emma,

Just wanted to say a big thanks to you and Big Ed for visiting us on Friday for the Fantasy Road Race prize presentation and making it a memorable occasion for us.

Lots of family and friends that have seen our pictures have said what fun it looks, Big Eds profile is now much bigger with Emily and Bobbys friends.

Many thanks to you and Big Ed once again, and to MCE Insurance, and we will shall certainly come and say hi to you guys when we go to BSB,

Kindest regards,

Duncan, Karine, Emily and Bobby.

5 / 5
James Polley - 13 Feb 2012
Hello

Further to our telephone conversation earlier I would just like to say thank you for your help and helping me sort out putting commuting to work on my policy. I am very grateful for your help. I would like to extend my gratitude especially to Linda as she managed to sort everything out for me! Linda has sorted this all out within 24 hours and kept calling me back and leaving message explaining she will try again in a few minutes if I missed her. I couldn't be happier with her customer service. I understand that Linda is quite new to the job and I'm very impressed so please say a big thank you to her again.

Many thanks to both yourself and Linda.

James Polley

5 / 5
Harvey Jones & Jill Foxton - 5 Feb 2012
Hi,

After speaking to Evey in your Customer Service Team and several other staff members in various departments over the past few months, I just wanted to contact you to say thank you for the excellent service I have always received. All questions, queries and quotes have been responded to with complete professionalism and at all times a friendly and cheerful attitude.

In this day and age, people are very quick to call and complain at the slightest problem but forget to say thank you when they come across a company were the staff are genuinely helpful and most importantly don't make you feel that your call is an inconvenience. So thank you MCE and all staff, it really is a pleasure doing business with your company.

Kind regards

Harvey Jones & Jill Foxton

5 / 5
Daniel Truman - 1 Feb 2012
Good Afternoon,

All I just wanted to say a huge thank you to Carlo and Christine who have both helped me sort out an awkward predicament with my policy this morning. This could have been a total nightmare but both have such excellent customer service that they managed to get it sorted and really managed to keep me from getting too frantic or stressed about the issue. As much as my policy has now gone up, their customer care has managed to maintain another happy MCE customer despite this increase. To top it off I now have personal injury, helmet and leathers along with courtesy bike cover which I didn't have before, which on the whole is worth the increase. However, as already mentioned, this email is largely just to say THANK YOU to Carlo and Christine.

Kind Regards,

Daniel Truman

ZX7R owner and new MCE customer

5 / 5
Catherine Harris - 26 Jan 2012
Dear Sir/Madam,

I am writing to say thank you and to express my sincere delight at receiving such incredibly good customer service from one of your members of staff earlier today.

I called up and spoke to one of your employees by the name of 'Ray'. Ray came back to me with a deal that was still more expensive than the alternative with Swinton, but due to his wonderful manner, his excellent customer service, the efforts he (and his supervisor) went to and his genuine loyalty to the organisation I was moved to re-insure with you.

I just wanted to say that he (Ray) really made my day. He has a wonderful telephone manner, he sounds like a real human and he sounds like he really cares too, what a complete gem.

Thanks and regards,

Catherine Harris

5 / 5
Michele de Souza Ribeiro - 19 Jan 2012
Yesterday when I woke up I had no idea how AWESOME my day was going to be. Around 10.30 I was checking my e-mails and social media updates, as I usually do, when I saw MCE Insurance's Big Ed post on Facebook:

Big Ed:

I, Superbiker 2 preview this afternoon in Landan! Feeling a bit mischievous...who wants in this exclusive event, I can sneak you and a friend in let me know...NOW!

To win, I just needed to be free from 3.30 till 8PM and RSVP quickly. Guess what? I'M ON VACATION! Of course I was free! So I told my husband and asked him to leave work earlier. Lucky me again - HE DID! One hour later Big Ed asked for my contact number and in 1 minute I received a call from Traci McLean (Marketing Executive for MCE Insurance), who explained the details. Among other things, she said I would meet some of the British Superbike riders - WHAAAAT?

Oh yeah! I met my husband at the tube station and when we arrived at the Electric Cinema in Notting Hill I spotted my living idol Tommy Hill posing for pictures. I had to restrain myself. Then I saw Big Ed and Big Ed saw me. Not only he saw me, but he also took me in his arms and carried me in - that was a little embarrassing, but I loved it! There were only interesting people there: the film producers, journalists, Swan Yamaha team owner Shaun Muir, BSB riders Gary Mason, Simon Andrews, Jon Kirkham, Peter Hickman, former Olympic athlete Derek Redmondand, and a lot more. We had a few drinks and sat to watch the movie - like a boss!

As the first one, "I, Superbiker 2 - The showdown" seems like a season review. It shows how each of the six contenders (Shakey Byrne, Josh Brooks, John Hopkins, Tommy Hill, Ryuichi Kiyonari and Michael Laverty) managed to get to the BSB showdown. In my opinion it would be nicer if it was done in a more linear way, instead of going back and forth to show them individually. But with it we could remember all the pain John Hopkins went through with his finger, what a bad season it was for Kiyonari, learn about Shakey Byrne's opinion on the point system for the showdown, and cheer again seeing that final and most dramatic lap in the history of BSB, in which Tommy Hill wins by 6 thousands of a second. It's a must-see for any superbike lover - especially those who don't have a chance to watch the championship on telly.

In the end, after a round of applause I finally asked Katie Martin and Tommy Hill to pose for a picture with me. I asked his opinion about a certain championship and he answered me very nicely. I also took pictures with Gary Mason and MCN sport editor Gary Pinchin. Then we left for more drinks at The Lonsdale.

Big Ed welcomed me there again and we danced! I was so happy that I forgot to ask Shaun Muir for an internship, but that's alright. It was a great opportunity and a wonderful gift from MCE Insurance that we will never forget. Thanks!

Michele de Souza Ribeiro

5 / 5
Michele de Souza Ribeiro - 19 Jan 2012
I am writing to thank you for the wonderful time my husband and I had yesterday at the I,Superbiker Preview in London, that I won on Big Ed's facebook page.

I really loved this MCE approach and I consider myself very lucky to have been part of it. Thank you very much! You are doing an amazing job for MCE in the BSB!

And I will recommend MCE Insurance to all my motorbike mates! ;)

Michele de Souza Ribeiro

4 / 5
Matthew Hugh Baird - 4 Jan 2012
Dear Sir

I'd like to thank you and especially 'Jamie G' in your sales department for making my return to MCE as easy as possible.

Jamie was most helpful with processing my requests and arranging changes to a former policy of mine and reactivating it with a new bike on the policy.

This has undoubtedly been the most enjoyable experience of trying to find motorcycle insurance with a large company and I'd like him to be commended for his invaluable help.

Kindest regards,

Matthew Hugh Baird.

5 / 5
Martin Hall - 19 Dec 2011
Thank you Nichola,
I am very grateful for the help and assistance I have received from you, it is one of the reasons I am very happy to do business with MCE Insurance, you are a credit to them!
Kind Regards,
Martin Hall

5 / 5
Mr Colin Steadman - 15 Dec 2011
Good Afternoon to whom it may concern,

I have recently renewed my motorcycle insurance with MCE and to cut a long story short, I spoke with Leanne in the customer service department today. The problem I had was rectified and I would like to state that Leanne is surely a credit to your company. She was courteous, helpful and understanding....the basic attributes that many lack in customer care.

Many customers rightfully complain when they have been presented with a pitiful service. However, although a paying customer expects nothing less, at the same time not enough people acknowledge such professionalism of that shown by Leanne.

I hope this acknowledgment and thanks is passed to both Leanne and her manager.

I look forward to hopefully renewing once again with MCE next year.

Kindest Regards

Mr Colin Steadman

5 / 5
Miss A L Thomas - 13 Dec 2011
Dear MCE Insurance,

On 2nd October 2011, I had a nasty motorbike accident which resulted in my motorbike being written off.

As you can imagine, it wasn't the nicest of experiences and was very inconvenient. The paperwork trail etc which followed was rather daunting and required patience when it came to getting everything to the right people and getting the right level of feedback and turn around.

This is the first accident I have had since acquiring my UK licence in 2002 and I had heard stories of claims being dragged out for months and years, so I was quite sceptical of the outcome, especially the injury claim part.

Throughout the entire process Adam Kipling has been swift, very patient with certain indecision on my part and extremely professional. His advice has been thorough and although I have wanted to conclude this issue quickly at perhaps a reduction in liability offer, Adam has simply not stalled but orchestrated each request with precision whilst keeping me in the loop.

In this day and age with companies offering such poor customer service and insurance companies being non so forthcoming with payouts, it is so refreshing to deal with a firm who is focused on making sure the customer wins. I have actually felt prioritised and I am very grateful to Adam for this. I would encourage you to hang on to the 'ingredients' which is making your firm stand out and is recognised for true professionalism because it's so rare in this day and age.

I look forward to concluding my claim in due course and hope that Adam is recognised for his excellent representation of your firm.

Best Regards

Miss A L Thomas

5 / 5
Craig Watson - 29 Nov 2011
Hi Colin, This year's show was a great success with lots of interest in our range of bikes for 2012. With the stand being so busy it was great having Pablo from MCE at the main counter, he always did his best to help out if he wasn't dealing with an insurance related query and quickly made himself a valuable member to the Kawasaki team.
Please can you pass on my thanks from all at Kawasaki for all of the hard work and enthusiasm he showed whilst with us at the event.
Many Thanks,
Craig Watson (Business Operations Manager)

5 / 5
Mr.D.Petersen - 23 Nov 2011
This is just a line to say thank you for the 'A class' service that you gave me when I had my recent accident. The help and service was just outstanding, and after just three weeks I have a replacement bike and am back on the road... Many thanks to all the team at MCE. Regards, Mr.D.Petersen

5 / 5
David Rainbird - 21 Nov 2011
Thank you very much. Your service has been faultless and I will have no qualms about returning to your company for insurance in the future. David Rainbird

5 / 5
Malcolm Pagnam - 07 Nov 2011
Good Afternoon, I have been insured on my Triumph Bonneville with MCE since November 2008. I find your company very efficient and a pleasure to deal with so I have just renewed my policy for another year with you. I also appreciate the free RAC membership.
Thankfully I have not had to use the insurance or the RAC to date, but it is good to know I am well covered. Thanks again for an excellent service.
Malcolm Pagnam

4 / 5
Angela Locke - 28 October 2011
I would like to say what a brilliant experience I have had with MCE Insurance when I renewed my sons bike insurance. I have phoned several times and have always had excellent customer service from the sales assistants, my phone call was answered quickly and every assistant I have spoken to is friendly and puts you at ease, deals with your concerns quickly and efficiently. I was very impressed with your service and will be sure to recommend your company to others.

4 / 5
Davey Liddle - 17 October 2011
To Whom It May Concern, I've changed my policy address today over the phone. I'd just like to say that Jane Rideout, the customer rep that dealt with my policy change was fantastic. She was friendly and helpful. Best Wishes, Davey Liddle

4 / 5
Tudor Roberts - 07 October 2011
Dear Ben, Thanks for your help in dealing with my insurance policy. What I have been most impressed with is the speed of your response, the fact that you answered my e-mails and the way today the phone was answered so speedily. Have a good weekend.
Yours Sincerely,
Tudor Roberts

4 / 5
Randell D - 28 September 2011
Sinead, I am glad my Irish luck has meant our wires have crossed twice in one month - you really have been great, many thanks! The RAC have lifted/moved my bike to a mechanic 7km away from where I am staying and I am told it will be ready latest next Monday. I'm fine with that. Though I was grateful, I declined the offer of a replacement rental car. Berlin is safe on foot, and it has excellent public transport. Cheers m'dears, I take my hat off to you and bow my head in appreciation, Randell D.

4 / 5
Sandra Powell - 31 August 2011
Just wanted to let you know how pleased we were with the way Josh Anderson handled our recent enquiry. He was courteous, professional and helpful and a credit to your company, which he is obviously very proud of. Many thanks Sandra Powell

5 / 5
Carole Rogers - 26 August 2011
Sam, thank you so much for your kind and prompt attention to our problem. Would you pass my e-mail to your line manager for your file to say a big thank you and if you could also pass on my thanks to Nikki on Clubcare who also tried her very best and got things resolved. Kind regards, Carole Rogers

5 / 5
RJ Rigby - 25 August 2011
Dear Sir / Madam. I have just taken out Insurance with your company for the first time. I had not contacted any other company but after speaking to a member of your team (namely Robert Shilton) I had no intention of doing. The quote was acceptable but of more importance was the way I was dealt with as a potential customer. Robert was polite, easy to understand and very personable. I have worked with the public myself for 25 years and pride my self on the way that I deal with people. Robert was simply first class in the way he handled my call and I thank him for that. He is a credit to himself, his profession and your company. As a result, I will be informing my colleagues (and I have many) about the first class service I received and will certainly recommend your company to them. Regards RJ Rigby

5 / 5
Carl Horner - 20 August 2011
Dear Sir / Madam. Just want to say a big thanks to the girls at MCE Claims, they were very kind and helpful after I got taken out on the A19 on Thursday by white van man. Let's hope it all runs smooth. Thanks girls.

5 / 5
Paul Le Maistre - 17 August 2011
Dear Lurlyne,
Thank you for dealing with my request for a confirmation of my NCB so promptly. Your help in this matter is greatly appreciated, please pass on this letter to your Manager as I feel that they should be made aware of the wonderful level of service that I got from you. Yours Appreciatively, Paul Le Maistre

5 / 5
Mike Byrne - 08 August 2011
On Thursday I went online to purchase an insurance policy for my son which I did using MCE. When I received his documents, I noticed I had made an error and used my date of birth instead of his. I rang your team straight away and was greeted by Robert Shilton. Can I just say, I am so glad he picked up my call. I cannot thank Robert enough for his calming approach as to me, this was the end of the world. He dealt with me in a manner that I found to be courteous and calming. He found a solution to my problem and has resolved it with the minimum of fuss. He is a valued member of your team and I feel compelled to write this email to you, please say thank you from a very happy parent. I will 100% be using MCE in the future for my quotes. A very relieved Mike Byrne

5 / 5
Georgie Evans - 27 July 2011
Dear Ben,

I have received my policy, I am very pleased, thank you very much for such fantastically quick service.

Many Thanks

Georgie Evans

5 / 5
Jeff Cummings - 27 July 2011
Dear Sir/Madam,

I just wanted to bring to your attention the wonderful service I had from two of your customer service staff today. I spoketo a Robert Shilton who listened to my request carefully to have a multi bike policy and immediately found my new # bike on the system. He said he would look into this and get someone from the mid-term team to call me and sort it out. Shortly afterwards I received a call from Leanne who took me through all the options and I was delighted to get a multi bike policy sorted for under £300. Both of your employees gave excellent customer service and went above and beyond their duty to ensure my request was fulfilled. They are shining examples of excellent customer service and I would like to say thanks to them both.
Regards,
Jeff Cummings
MCE multi bike policy holder (and proud of it)

5 / 5
Chris Smith - 25 July 2011
Michael,

All my documentation has arrived swiftly by email, thanks for the quick reply and wonderful service.
Regards
Chris Smith

5 / 5
Claire Fitch - 11 July 2011
Yesterday I sorted out scooter insurance for my son. I am just emailing to notify you that he passed his CBT today. I would like to thank Robert who sorted quotes out for me and set the insurance up, he was very helpful and pleasant.

Kind Regards
Claire Fitch

5 / 5
Seb Renauld - 1 July 2011
Thank you very much for providing me with insurance on my current bike - so far, your customer support has been absolutely stellar. Thankfully, I haven't had to make a claim yet (I'm saying thankfully because making a claim would mean that I'd have had an accident. So, so far, so good!
I will be passing my full motorbike license within a month and obviously, I'm enquiring with you guys before going to CompareTheMarket and other websites because I like your professional attitude, especially when I asked to change my insurance start date by one week, so I'd be very keen on staying with you guys.
Thanks,
Seb Renauld

5 / 5
David Ladd - 29 June 2011
I have just insured my motor cycle with your company. The young lady that I dealt with is called Nicky Kirkup and she was very professional and helpful.
She is a credit to your company and should be held up as an example as to the very best way to deal with a client, I would be grateful if you would pass on my thanks to her.

Kind regards,
David Ladd

5 / 5
Rachel Ottley - 22 June 2011
Dear Evey, I just wanted to write and say thank you for everything you did yesterday (21 June) in resolving the situation in relation t my son Ryan's insurance.
To have had the opportunity to speak to someone who not only took responsibility for resolving the situation but also did so in a calm, polite, helpful and approachable manner was wonderful, you really are a credit to your organisation.
Thank you again, both from myself and my son Ryan
Rachel Ottley

5 / 5
Travis Van Moorsel - 20 June 2011
Thanks for all your effort last weekend Dee. It was spot on! Great customer service, price and sensational support. You understood my needs and the transaction was painless. Thanks so much. Travis Van Moorsel

5 / 5
Phil Dashey - 17 June 2011
Hi all. You'll be pleased to hear I have switched my Bike insurance to MCE. I would like to mention even if you already know, that you have a great team of people there. All knowledgeable in the products and services you provide and also the more complicated areas like legislation, Very Impressed! I would like to highlight a Special Employee, Luke who has been very efficient and without his dogged perseverance (whilst not being over pushy) we wouldn't have managed to get the deal together. I intend to switch my entire vehicle portfolio to MCE when the current policies expire based on the service Luke and the team afforded me over the last few days. Phil Dashey

3 / 5
Barry Ellett - 11 June 2011
I would just like to say how pleased I was with two of your team , Athole & Antonio, they took great pride in selling memy policy and bothered to call back, which was great. I'm looking forward to a long association with MCE & BSB , Please thank them both, Rgds Barry Ellett

4 / 5
Neil Soane - 27 May 2011
Hi all, Just wanted to say how impressed I am with MCE, great staff, helpful and know what they're talking about. It's great to use an insurer who actually cares about it's customers and the biking community. In addition thanks for all the help you give BSB, it's really appreciated by lots of us who probably don't get the chance to say thanks. Keep up the great work! Neil Soane

3 / 5
Laura Blackmore - 27 Jan 2011
"Hi, I just wanted to say that I took out bike insurance last week and only a few days later I could not get my bike started. I made a call out to RAC and they were to me within an hour. This is excellent service and the mechanic stayed with me until it was fully running. I am overly please with this service and will definately recommend you to my friends. Also, you are half the price of my previous insurer, with half the excess also! Bonus! Very happy customer. Thanks, Laura"

4 / 5
Chris Wright - 01 Oct 2010
"dear sirs, i contacted your customer service department earlier due to the non arrival of my documents due to a miss reading of my email address they had not arrived after a very short conversion this matter was easily sorted and everything has arrived safely and all correct,i would like to thank you a very prompt and efficent service."

3 / 5
Gary Chance - 23 Sep 2010
"I beleive in giving praise where praise due. I have been sorting out insurance for my new motorcycle and have spoken to many insurers/brokers/online sites over the last couple of days. A member of your staff who I only know as Anthony was a credit to your company, professional, very helpful and Cheerful too - (My Insurance Reference is XXX-XXXXXXXX if this helps to identify Anthony). It was because of him that I chose you as my provider and have stopped looking around now. I will certainly recommed your company"

5 / 5
Marco - 19 July 2010
"Thank You once More for your assistance, I am really glad I joined your insurance, you are a fabulous team.
Many thanks."

5 / 5
Dr Steve Dudley - 19 July 2010
"I would like to thank Rowena in Customer services for being so helpful and actually doing what she said she would do!!
If more people were like this, life could be much easier. She appears to be a big asset to your company.
Many thanks."

5 / 5
Guest - 15 July 2010
"A couple of days ago my son had an accident, I rang MCE motorcycle claims and was not left on hold, they also called back when they said they would! I dealt with some very polite and knowledgeable people and as there is also personal injury (serious). The advice I have been given is fantastic and I really cannot fault them - I would recommend MCE bike insurance to anyone."

3 / 5
Nick Giddings - 21 May 2010
"I would like to show my appreciation for the excellent service I received today from MCE, and would be most grateful if you could pass on my thanks to that person and raise this email for the attention of MCE senior staff.

I was dealt with today thoroughly, patiently, and very professionally by Mid Term Adjustments Staff Member Karen Cummings. I was very impressed by the level of service and patience she exemplified on behalf of your company and as a result, feel confident in referring your company to my students at UK Advanced Motorcycle Riding School, and to the many motorcycle forums I belong to as an advanced instructor.

Thank you for such a great service, and I'll be staying with MCE, and referring you to anyone needing motorcycle insurance."

4 / 5
Wendy Appleton - 13 May 2010
"I would just like to say a big thankyou to Blane for being so efficient at solving my dilemma regarding my sons motorbike insurance. Many thanks Blane, I really appreciate it."

5 / 5
Bob Pitt - 05 May 2010
"Earlier today, one of your team members, whose name I only took as James, sorted me out with insurance for my son,William's Yamaha DT 125 RE motorcycle, chasis number VTLDE xx xx xxxxxx.

The bike is a birthday present for him and although new, is an unused 2005 model that was bought new in the UK by a friend but then taken to the Isle of Man where it was never registered or ridden.

James found me a policy at £473.75 which I accepted but he needed details of my son's current policy with Swinton, which expires on 26th April 2010, in order to confirm no claims bonus discount. (Although I initially asked for legal protection, after thinking about it, I have since re-instated that cover with an equally helpful member of your staff - this now takes the total premium I have paid to £488.34).

The previous Policy number James requires is xx xxxxxxx ,the 'Product Name' on the renewal notice is "NIG Swinton Bike", and the Broker Name is 'Swinton Motor Cycle Unit'. It relates to the Vespa PK 50 Scooter William has owned since 26.4.08.
As I need to move quickly to get the bike registered in time for his birthday, I would be grateful if the above details could be passed for James' attention ASAP, so that he can then forward a certificate of insurance to me.
In the meantime, I would like to say how grateful I am for having found MCE after spending 2 frustrating days trying to obtain insurance at anything approaching an acceptable price in order to get me out of the vicious cycle of, "no registration, no insurance........no insurance, no registration!!" . I only wish I had come to MCE first.
James was able to cut through all the "computer says no" nonsense, fully understood my predicament and was very helpful, friendly and efficient indeed.
I have 2 other motorcycles of my own currently insured elsewhere, but I can assure you that upon renewal I will be contacting you again. I will also be recommending you to all my motorcycling friends and family.
Please feel free to use these comments in any way you see fit.
Thanks again"

4 / 5
David Curwell - 10 Apr 2010
"May I take this opportunity to thank you for your prompt and efficient service. It is really nice when an organisation does exactly what it says it is going to do.

Thank you once again for your time."

5 / 5
Kevin Sumner - 07 Apr 2010
"just a short message to thank you and the staff of mce for giving me the chance of going in the track car and the hopitality at brands hatch on sunday and monday i really enjoyed the weekend and it will be something i wont forget for a long time would reccomend the experience to anybody given the chance like i was, yours sincerly"

5 / 5
Tim McAuliffe - 02 Apr 2010
"I was provided your email address by one of your Customer Service Representatives "Chris", whom today renewed my MoPed insurance. New policy number XXXXXXXXXX."
"I would like to take this opportunity to compliment your colleague on the outstanding service provided."
"It was very refreshing to deal with a gentleman whom was very polite and courteous, his telephone manor was one of which was very friendly, and his willingness to go the extra mile and seek more information really does make a difference. If only all other service call centres could employ personnel with attributes demonstrated by Chris - the world of customer service would be a much nicer experience."

5 / 5
Dean - 30 Mar 2010
"Dear Dominic, Just thought I'd pass this on. Had a retail customer in yesterday buying a replacement machine for one destroyed in an RTA. Mr N Deveson was with his mother who said that MCE Insurance had been fantastic in dealing with her son's claim and was happy to reinsure the new replacement with you."

4 / 5
Richard Talbot - 11 Mar 2010
"I just wanted to drop you a line to say thank you for the excellent service provided by one of the MCE people, Ms Amy Clissold, in searching for the right insurance for me. It was much appreciated. I don't know her personally, by the way!"

5 / 5
Christine Powys - 09 Feb 2010
"Many thanks for the settlement cheque which I received by post on my arrival home last week. I want to thank you most sincerely for your efficient and friendly handling of my case. I found you very informative and reassuring whenever I needed to ring you. Great service."

5 / 5
Brenda Mitchell - 26 Jan 2010
"Another wonderful experience with MCE Bike Insurance! I am so impressed with customer service , efficiency and prompt response. Antonio is a credit to your organisation and was extremely helpful. Will add the new Honda when I pick it up in March! Many Thanks"

4 / 5
Jason - 11 Jan 2010
"I'm 17 years old, 0 NCB, £2,000 bike, I got one quote for about £7,000 fully comprehensive insurance, so I could total my bike three times and still have enough left over for new kit. I eventually tracked some insurance through MCE Insurance for £400 Third Party Fire and Theft. Pretty good and excellent service."

4 / 5
Louise Newton - 12 Oct 2009
"On Saturday I took out a motorbike insurance policy with one of your customer services representatives, I would just like to say what a pleasure it was to deal with him. Unfortunately in these busy times everyone is quick to complain but do not take time out to praise excellent service. "
"Liam was very professional, called me back when I asked, and was extremely helpful, because of his service I would have no hesitation in recommending MCE to other people and will indeed be coming back to you when my car/bike insurance is up for renewal."
"Thanks again to Liam and to MCE"

4 / 5
Paul Bappoo - 28 Sep 2009
"Just would like to say thank you to MCE insurance, in particular paying tribute to your customer representative Antonio Gonzalez. He was very efficient and helpful, an asset to your team. "
"I will recommend your insurance to my friends and colleagues due to your competitive quotes and exemplary customer service."

5 / 5
Nigel Franklin - 16 Sep 2009
"I am writing to you with regard to your employee Richard Chettle. I felt that the level of service that Richard has provided me with was excellent. I have been a customer of a rival insurer (Bennetts) for many years and believed that they had provided me with good service. However, following my conversation with Richard I feel my loyalty to them has been misplaced."
"He provided me with a wonderful and extremely helpful service. He went through the details I had provided on line and discussed everything with me. I think that this level of service should be recognised and he is a wonderful ambassador for the MCE insurance company. I hope that his diligence is suitably rewarded."

5 / 5
Peter Bryant - 03 Sep 2009
"I've been using MCE for a good few years now for my Classic American cars and my daily drivers and have always had fantastic service. With no daunting paperwork to fill in and everything done over the phone makes MCE the easiest insurance company to use. Id be reluctant to change but so far, the prices have always been very competitive with the rest of the market. i'd highly recommend to anyone."

5 / 5
Craig Lawton - 19 Aug 2009
"I only use MCE and would never use another insurance company. The service that I get is second to none"

4 / 5
Chris Hallaways - 10 Aug 2009
"I recently took out cover for my motorbike and I just wanted to say how pleased I was with the service I received from you"

5 / 5
Munchani Khan - 25 Jul 2009
"I have been very impressed by the prompt service I have received from MCE, every time I have been in touch I have not been let down in anyway, always getting good service"

5 / 5
Saqi Hussain - 16 Jul 2009
"I want you to know that I am very pleased with the quality of service your company provides. I sincerely appreciate your responsiveness, prompt deliveries of insurance documents and mainly the way you conduct business"

5 / 5
John Borne - 11 Jul 2009
"Here at East End Motorcycles we use MCE Insurance on a daily basis. Their competitive prices and efficient service is hard to find elsewhere!"

5 / 5
Derek - 24 Jun 2009
"MCE Insurance-great prices, great people, motorcycle insurance as it should be for the best deals on 2 wheels call MCE today!"

4 / 5
Toni Hutton - 17 Jun 2009
"MCE dealt with my query in a very professional and courteous manor and I would certainly recommend your company MCE Insurance in the future to friends and family"

5 / 5
Samuel W J Ottaway - 08 Jun 2009
"I was very impressed with the level of service insurance advisor gave and advisors's help and friendliness made me a lot more willing to renew my insurance policy with MCE"