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To report a Claim call this number

In the event of a Claim please call us on: 0871 222 79 10

Making a Claim

Life without bike = dull. So if you come a cropper - or worse, someone pinches your prize possession - you want it sorted. Fast.

While we hope that riders and drivers insured with MCE stay incident-free, we know accidents happen. If you’re the kind of rider whose first question after a spill is "Is my bike ok?" then you’ll be relieved to have MCE on your side. See what our valued customers think:

"I would also like to thank you (Alex, MCE Claims Assist) for your assistance and everyone who has been involved from MCE claims assist. You have done an excellent job, dealing with something that can be very stressful, very efficiently and bringing it to a swift and satisfactory conclusion. Thank you all".
Toby Underwood

We run a 24-hour claims line, based in the UK, so reporting an incident is quick and easy. In most cases, you won’t even have to fill in a form, we’ll take all the details over the phone.

So if you are involved in an accident or your car or bike is stolen, call us on 0871 222 79 10 as soon as you can.

What you need to do

If you have to make a claim, you will need to give us the following information:

  • the date, time and place of the incident
  • your registration number
  • details of any other vehicle involved
  • your name and address
  • your policy number and country of registration.

You will also need to tell us as much as you can about the circumstances of the incident. If you can do a quick sketch of the scene and position of the vehicles, that can be really helpful.

Our expert advisers will complete the claims form over the phone and send it to you for checking and signing.

Getting your car or bike repaired

If your vehicle needs to be repaired, we have a nationwide network of partnership repairers who can arrange to start work with minimum delay. We can arrange collection and redelivery for you. All our partnership repairers have been specially chosen by us to ensure a high standard of service and quality work. This is constantly under review by MCE Claims Assist.

If your car, van or motorcycle cannot be repaired, or the repair costs exceed the market value, it will be declared a total loss. Once this is determined, we will move the vehicle to storage. Please make sure all your personal items are removed.

Before settling a claim the insurance company will require:

  • Your certificate of motor insurance
  • The vehicle registration document (V5)
  • The MOT certificate (if applicable)
  • All sets of keys
  • The vehicle purchase receipt
  • Details of any outstanding finance
  • Any other documentation you may wish the insurance company to take into account when valuing your vehicle (such as the service history).

An engineer will call you to agree a valuation subject to deductions for policy excess, finance and insurance premium yet to be paid. Once you have accepted the claims settlement amount, a cheque will be issued to you within 7 to 30 days (depending on who you are insured with).

Cherished or personalised number plates

If you have a personalised plate and your car or bike is stolen and not recovered, or rendered a total loss, you should contact the DVLA at the earliest opportunity to transfer the plate to a replacement vehicle. Failure to do so could delay your claim.

Uninsured loss recovery

When making a claim, any costs incurred which are not included under your policy, such as excess or personal injury, are known as "uninsured losses". If you are not at fault, you may be entitled to recover these from a known third party. Speak to MCE Claims Assist as soon as possible on 0871 222 79 10.

Had an incident but not sure you want to claim?

Give us a call anyway - and you can be sure your interests are protected. Call 0871 222 79 10 as soon as you can.

Calls to 0871 numbers are charged at 10 pence per minute including VAT from a BT landline, calls from other networks and mobile operators may vary.

MCE Insurance is a trading style of MCE Insurance Ltd. Authorised and regulated by the Financial Conduct Authority (FCA), under firm reference number 307832. You can check this on the Financial Conduct Authority Register by visiting their website on www.fca.org.uk/firms/systems-reporting/register. Registered in England No.1232753
Calls may be recorded for training and monitoring purposes.

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Personal Lines Broker of the Year
UK Broker Award 2009
Gold - Insurancetimes Awards 2009