Due to continual growth of our Claims area, we require additional experienced Third Party Claims Handlers, we are looking for people with the following qualities and knowledge:

Key Duties

• To pro-actively manage a caseload of Third Party motor, property and personal injury claims to conclusion.
• Establishing and reviewing evidence and making decisions on liability and quantum
• Giving advice on the claim process to customers
• Checking third party claims progress
• Making sure that premiums have been paid and that indemnity is in order
• Arranging inspections of third party vehicles
• Gathering evidence for the valuing of claims
• Arranging payments on third party claims within prescribed authority limits
• Identify potential fraud or exaggerated claims
• Referring doubtful, complex or high-value claims to Team Manage
• To continuously drive improvement in the third party claims process
• To negotiate settlements with third parties and their representatives
• To continually adhere to specific protocols and best practice
• To work closely with colleagues within the firm to deliver consistently high levels of performance
• To support the firms values and policies in a professional manner
• To create accurate Claims Management System records
• Identify own training needs and to request appropriate training to meet own performance targets
• To ensure quality, service standards and productivity levels are maintained to a high standard
• To be supportive of change within the claims handling teams
• To develop client contacts and an understanding of the client culture
• To assist with both internal & external auditing
• To actively create a supportive and respectful working environment
• To instruct outside partners such as engineers and investigators
• To instruct own solicitors on litigated cases, maintaining  control of the litigation process.

To be a Third Party Claims Handler you need:

• Excellent spoken and written communication skills
• Tact and assertiveness when dealing with customers and third party’s
• Accuracy and attention to detail
• The ability to work well under pressure
• A professional attitude
• Good administrative and computer keyboard skills
• Respect for confidential information
• Understanding of the MOJ portal process.

The salary will be dependent on experience.

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