Frequently Asked Questions

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Frequently Asked Questions

How long do I have to wait for my documents?
How do I sign up for Club MCE?
How do I contact claims / RAC?
Where do I send my no claims bonus proof and driving licence?
Where do I find my Uninsured Loss Recovery details / RAC documents / Policy book?
How do I know if I have riding of other bikes?
How long do I have to wait for a refund?
How do I find out about cover for the EU?
Can I get immediate cover?
Will my NCB be affected?

Frequently Asked Questions

How long do I have to wait for my documents?

Documentation sent by post can take up to 7 days and emails should be within 24 hours.

How do I sign up for Club MCE?

To sign up to Club MCE please go to our website and click on the link to access Club MCE. Once there you will need to enter your details including your MCE policy reference number which can be found on your documentation.

How do I contact claims / RAC?

To contact claims assist please dial 0871 222 79 10 or to contact RAC to report a breakdown please call 0871 222 79 14

Where do I send my no claims bonus proof and driving licence?

Please forward all documentation to MCE, Crown Way, Rushden, Northamptonshire, NN10 6BS

Where do I find my Uninsured Loss Recovery details / RAC documents / Policy book?

All cover details can be located within the PDF's attached to your emailed documentation. Alternatively if your details have been posted please find included a list of web links for access to your details.

How do I know if I have riding of other bikes?

Please check your terms of use listed on the certificate of insurance and also the list of endorsements applicable. These can be located on your policy schedule.

How long do I have to wait for a refund?

Refunds can take up to 90 days. Once the refund is approved a credit note will be issued to you.

How do I find out about cover for the EU?

Details can be found within your policy booklet. If you are travelling within the EU please contact our customer action team at least 7 days prior to your travel for us to note your policy accordingly.

Can I get immediate cover?

Yes, providing you have a credit or debit card we can issue you with immediate cover, subject to normal terms and conditions. Please note that if you choose to pay by Direct Debit we will require a deposit from you, payable by credit or debit card and you will need an account that supports the Direct Debit facility.

Will my NCB be affected?

If you and your motorcycle are involved in an incident that is not your fault, your NCD will be affected only until the time that your insurer is successful in recovering your vehicle's repair costs from the third party. If successful, your NCD is no longer affected. If you have a protected NCD, it will not be affected by the first two claims in any three-year period of cover.

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