Our purpose is to remain as the number one provider of motorcycle insurance by delivering the best customer service experience at every opportunity. We are currently going through an exciting expansion programme to meet the needs of our growing business and we are therefore looking for the right candidates to full fill our ambition.

We are looking for people to join our team on a full time basis working across the hours of 8.30am and 9pm Monday to Friday and alternative Saturday's between 9am-5pm and Sundays 10am-4pm. We are a successful and secure local company providing a vibrant and fast-paced environment.

Your duties will involve:

• Fielding customer queries and questions via the telephone, email and social media sites
• Managing customer expectations to ensure an excellent customer journey including Policy Enquiries, Mid-Term Adjustments etc
• Dealing with customer complaints through entire process, from inception to resolution
• Retaining customers who wish to cancel and resolving any issues that arise
• Treating all customers fairly and always acting in their best interests
• Liaising with other MCE departments and Business Partners to action and resolve client queries
• Assisting the Customer Services Department in achieving daily targets

Full training will be provided and you will need to possess an ability to deal with customers over the telephone, therefore a good telephone manner is essential as is having a positive and enthusiastic approach to work, an ability to work under pressure, being a good team player and a provider of excellent customer services at all times. This is a very busy and varied role and we are therefore looking for people who thrive under pressure and excel at challenges.

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