Here at MCE we always want our policy holders to have a clear understanding of every aspect of their policy – from the very beginning up to renewal. We’ve compiled a list of our most commonly asked questions for you to check out, if you have any further questions not listed below, feel free to call us on 01933 351361 or email us at firstname.lastname@example.org
With over 30 years of experience in the motorcycle sector MCE know a thing or two about bike insurance. Honing policies over the years to suit the needs of bikers up and down the country, our products are now at such an un-rivalled level you’ll wonder why you haven’t insured with us sooner!
From scooters to 125s, Chinese cruisers to Japanese sports bikes we’ve got the perfect policy for you.
Give us a call or get a quote online today and see what MCE could do for you!
How do I cancel my policy?
We are sorry that you are thinking of leaving us. If you wanted to cancel your policy, we would need you to contact our Customer Service Team on: 01933 351 361.
How do I make a change to my policy?
To make a change to your policy, we would need you to contact us to process this. Please contact our Customer Service Team on: 01933 351 361 to discuss this.
Do I have European cover?
Yes. We provide an unbeatable 183 days per year on our motorcycle policies! Check your policy documents for full terms or conditions or speak to one of our advisors for further information!
Do I need to take my documents with me when traveling abroad?
Yes, we strongly suggest you travel with your insurance certificate and claims helpline telephone number in case of any emergency.
Can I pay on a direct debit for my Policy?
Monthly payment is available - we operate a Payment Plan where we debit your Card every month instead of using a direct debit.
Do I need to update my card if it changes?
You must notify us when you update your card and ensure we have the correct information, or else this this could cause problems with your payment and a late fee could be applied.
Can I have Pillion cover on my Quad bike?
Our Quad policies do not include pillion insurance
How do I see my documents?
When a policy is taken out we email a link to the document portal to all clients. The link is as follows: - https://mceinsurance.opencustomerportal.co.uk/view/index.jsp
Does it matter if I haven’t seen/ unable to see my documents?
Yes. These are legal documents and you need to make sure all details are correct or you may risk invalidating your policy.
Where can I find a copy of the terms and conditions?
You can find a copy on your document portal or alternatively follow this link: Terms of Business UK
How do I receive my proof of NO CLAIMS BONUS (NCB)?
To receive your proof of no claims bonus (NCB) you must call in to our Customer Service team on 01933 351361.
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