*Last updated 29/03/2022
Please be aware we have a huge number of customers trying to contact us at the moment on the phone, through Livechat and over email – it will be difficult to talk to someone or get an answer to your question.
Please read through the below before getting in contact, we are updating these FAQs frequently as the situation continues to develop.
Before the 5th of November 2021 all MCE UK (broker) policies were underwritten by Green Realisations 123 Ltd.
On the 5th of November 2021, Green Realisations 123 Ltd had its permission to write new insurance suspended.
On the 10th of November, MCE UK secured a new underwriter for Bike policies - UK based Sabre Insurance PLC.
Following this, on the 19th of November 2021, Green Realisations 123 Ltd went into administration.
The appointed joint administrators, Kroll, due to the financial position of Green Realisations Ltd 123 have moved to have all non-Sabre Bike policies disclaimed from midnight on the 31st of January 2022.
We understand this situation will leave you in a difficult position and without insurance. MCE UK can offer you a new policy underwritten by UK based Sabre Insurance.
Click the button below to get a quick 5-minute online quote for your new policy.
*Prices and cover will vary from your previous MCE policy.
We’ve put together the below FAQs to answer your questions, but the team are also available through Livechat.
Livechat is the quickest and easiest way to speak to someone – please bear in mind we will have a lot of customers trying to contact us during this time.
If you had an MCE Car or Van policy placed with Green Realisations 123 Ltd this was disclaimed on midnight 14th of January 2022. MCE bike policies placed with Green Realisations 123 Ltd were disclaimed on midnight 31st of January 2022.
This means your policy will have ended and you will need find new insurance for your vehicle from that date.
Has MCE Insurance gone bust?
MCE Insurance (UK broker) has not gone bust. MCE UK is still open for business and working hard to service our customers.
Green Realisations 123 Ltd, MCE’s previous underwriter has gone into administration.
My policy gets disclaimed, will I lose my No Claims Bonus (NCB)?
You will not lose any NCB from when you took out your policy however, you will not earn an extra year for the time you were insured with Green Realisations 123 Ltd.
If you had a bike policy and take out a new policy with MCE, we will give you another years NCB if your policy:
- Has been in force for 8 months or more (started on or before 1st June 2021)
- Has 1 or more years already
- You’ve had no claims during the policy
If you’ve got a fast-food delivery or fleet policy, you will not need 1 or more years.
If you do not meet these parameters, we will not be able to give you another year’s NCB.
Please note the above is for bike policies only, we will not be able to provide NCB for Car and Van policies.
Will I get a refund now my policy is disclaimed?
The refund will be calculated based on the time you have been on cover and the amount you have paid for your policy.
Your policy disclamation will be processed by MCE UK and passed to the joint administrators of Green Realisations 123 Ltd (formerly MCE Insurance Company Ltd, Gibraltar) (in administration) to verify the refund. Once this process has been completed it will be passed to the FSCS who will arrange for a cheque to be issued to your address.
Any refund processed by the FSCS would be issued at 90% of the total return premium due.
Due to the process, it could take several weeks for you to receive your cheque. We will continue to provide updates as we receive more information.
When will I get my refund from the FSCS?
You do not need to do anything to get your refund.
MCE are currently going through a process to ensure all policies have been disclaimed and the correct refund is processed. This is verified by the joint administrators at Kroll and the FSCS. Once concluded the FSCS will send you your refund by cheque in the post.
Due to the number of affected customers we do not have exact timescales however, we will continue to provide updates as more information becomes available.
Do I need to contact the FSCS about my refund?
No, MCE, Kroll and the FSCS are processing your refund and you will receive a cheque in the post when this is completed.
You can check the status of refunds here: https://www.fscs.org.uk/making-a-claim/failed-firms/mce-insurance
The most recent update on the 1st of February is:
Motorbike and scooter policies that were disclaimed/ended on 31 January 2022 – FSCS is emailing all customers (it will arrive from firstname.lastname@example.org) with details of what has happened, what it means and where you can go for further information as we try and support you as much as possible.
Who can I contact about my disclaimed policy?
All policy queries should be directed to email@example.com
Any complaints should be directed to firstname.lastname@example.org
How do I make a claim on my disclaimed policy?
All queries regarding claims on disclaimed policies should be directed to email@example.com
I’ve got a pending claim on my policy, what happens now my policy has been disclaimed?
GR123 will continue to manage this claim.
All queries regarding claims on disclaimed policies should now be directed to firstname.lastname@example.org
I have a pending claim, will I still receive a refund now my policy has been disclaimed?
Even with a pending claim, you will be able to get a refund from the FSCS.
Do I need to declare this as a cancelled policy for future insurance policies?
No, you do not need to highlight this.
Can I still get a fleet policy with MCE?
MCE are no longer able to offer fleet policies.
Where can I find new insurance?
Click the button below to get a quick 5-minute online quote for your new bike policy with MCE UK.
If you had a car or van policy with MCE, we are unable to provide you with new insurance. We have found a provider who may be able to help though, A-plan. Call A-plan on 02380 171883 to see if they can help you get a new policy.
*Prices and cover will vary from your previous MCE policy.