Mce Big Side

Customer Service

Customer Service - Full Time

Last date for Apply : March, 08 2019

We aim to remain the number one provider of motorcycle insurance by delivering the best customer experience at every opportunity. We want you to join our team! Be part of our professional team within a successful trusted, local company providing a collaborative approach working to achieve a common goal. Working an average of 38.75 hours per week you will cover a 2-week shift pattern between the hours of 10:30 and 20:00 with alternate Sundays and a day off in lieu.

Your strengths will lie in:

  • Maintaining positive and professional relationships over the telephone with our customers
  • The drive and determination to succeed in a customer centric environment
  • Excellent time management and communication skills which will drive your success along with your williness to continually go above and beyond
  • Determination to work comfortably in a pressurised environment and are self-motivated to achieve departmental objectives
  • Your capacity to become passionate about the MCE Brand and understand the need to be a brand advocate

Your duties will involve:

  • Fielding customer queries and questions regarding policies
  • Managing customer expectations to ensure an excellent customer journey including Policy Enquiries, Mid-Term Adjustments, Issuing Documentation, Verifying No Claims Bonus and First Notification of Loss
  • Dealing with customer complaints through the entire process, from inception to resolution
  • Retaining customers who wish to cancel and resolving any issues
  • Treating all customers fairly and always acting in their best interests
  • Treating all customers fairly and always acting in their best interests
  • Liaising with other departments and business partners to action and resolve client queries
  • Assisting the Department in achieving daily targets

Benefits include:

  • Knowledge, training and opportunities to develop
  • CII recognised qualifications
  • Brand new facilities with free parking
  • Generous holiday allowance
  • Pension scheme
  • Easily accessible 7 days a week due to early morning and late night buses to Rushden Lakes
Apply now



Customer Service - Part time

Last date for Apply : March, 08 2019

We aim to remain the number one provider of motorcycle insurance by delivering the best customer experience at every opportunity. We want you to join our team! This part-time position involves hours of 16:15 – 20:00 three evenings a week with alternate weekends. Be part of our professional team within a successful, trusted, local company working collaboratively to achieve a common goal.

Your strengths will lie in:

  • Maintaining positive and professional relationships over the telephone with our customers
  • The drive and determination to succeed in a customer centric environment
  • Excellent time management and communication skills which will drive your success along with your williness to continually go above and beyond
  • Determination to work comfortably in a pressurised environment and are self-motivated to achieve departmental objectives
  • Your capacity to become passionate about the MCE Brand and understand the need to be a brand advocate

Your duties will involve:

  • Fielding customer queries and questions regarding policies
  • Managing customer expectations to ensure an excellent customer journey including Policy Enquiries, Mid-Term Adjustments, Issuing Documentation, Verifying No Claims Bonus and First Notification of Loss
  • Dealing with customer complaints through the entire process, from inception to resolution
  • Retaining customers who wish to cancel and resolving any issues
  • Treating all customers fairly and always acting in their best interests
  • Treating all customers fairly and always acting in their best interests
  • Liaising with other departments and business partners to action and resolve client queries
  • Assisting the Department in achieving daily targets

Benefits include:

  • Knowledge, training and opportunities to develop
  • CII recognised qualifications
  • Brand new facilities with free parking
  • Generous holiday allowance
  • Pension scheme
  • Easily accessible 7 days a week due to late night buses to Rushden Lakes
Apply now